Application Support Specialist

Dart·Remote(George Town, )
Support

WFA Digital Insight

The demand for skilled Application Support Specialists has grown significantly in recent years, with a focus on remote work and digital skills. As companies continue to adopt cloud-based technologies, the need for experts who can manage and optimize these systems has increased. With the global remote workforce projected to reach 73% by 2028, companies like Dart are at the forefront of this shift. To succeed in this role, candidates will need a strong foundation in IT service management, business process optimization, and experience with Microsoft Azure, Dynamics 365, and other enterprise platforms. Before applying, candidates should be prepared to showcase their technical expertise and ability to work collaboratively in a remote environment.

Job Description

About the Role

The Application Support Specialist will play a critical role in Dart's Information Technology Team, providing second-level application support and driving business process optimization. The successful candidate will work closely with internal teams and vendors to resolve complex application issues, install and update software, and configure POS devices. As a key member of the IT team, the Application Support Specialist will also deliver training to end-users and mentor junior team members.

The ideal candidate will have a strong technical background, with experience in ERP/business application or IT support, and a solid understanding of Microsoft Windows, Azure, and Dynamics 365. They will be proficient in Citrix environments, including remote desktop and application delivery, and have experience with SharePoint Online.

The Application Support Specialist will be responsible for monitoring and diagnosing second-level support for enterprise systems and applications, including Workplace, PMWeb, Prophix, Dynamics 365, Sage, Counterpoint, Oracle Micros, and Symphony. They will troubleshoot and resolve application issues, install and update client/server software and service packs, and configure and deploy POS devices and related software.

What You Will Do

  • Monitor and diagnose second-level support for enterprise systems and applications
  • Troubleshoot and resolve application issues in collaboration with vendors and internal teams
  • Install and update client/server software and service packs
  • Configure and deploy POS devices and related software
  • Maintain application documentation, workflows, and software asset records
  • Support business process improvement initiatives through application configuration and optimization
  • Ensure systems are aligned with organizational requirements and best practices
  • Deliver training to end-users on modified, upgraded, or newly implemented systems
  • Mentor junior team members by providing guidance, knowledge sharing, and support for their professional development

What We Are Looking For

  • Bachelor's degree in information technology or a business-related discipline, or equivalent combination of education and relevant experience
  • ITIL 4 Foundation, Microsoft Azure Administrator Associate, Microsoft Power Platform Fundamentals, Dynamics 365 Fundamentals (ERP), and Project Management Fundamentals or equivalent required
  • A minimum of 5 years' experience in ERP/business application or IT support, with an emphasis on application management and business process optimization
  • Proficiency with Citrix environments, including remote desktop and application delivery, and experience with SharePoint Online
  • Solid expertise in Microsoft Windows 10/11 and Windows Server 2016 or newer
  • Working knowledge of Active Directory, including user and group management, DNS, and domain services
  • Familiarity with the Microsoft Power Platform (Power BI, Power Automate, Power Apps, and Power Pages)

Nice to Have

  • Experience supporting other ERP/accounting systems such as Sage
  • Direct support and configuration experience with Microsoft Dynamics platforms such as Dynamics GP, Dynamics 365 ERP & CRM, and Business Central
  • Experience with Oracle Micros and Symphony

Benefits and Perks

  • Competitive salary
  • 100% employer-paid medical insurance premium for the employee
  • Employee and employer pension contributions
  • Life insurance and long-term disability coverage (conditions apply)
  • Enhanced leave options, including vacation, personal days, maternity, paternity, and a wellness screening day
  • Continuing professional development opportunities after successful completion of a six-month probationary period

How to Stand Out

  • When applying, be sure to highlight your experience with Microsoft Azure, Dynamics 365, and other enterprise platforms.
  • Showcase your ability to work collaboratively in a remote environment and provide excellent customer service.
  • Be prepared to discuss your experience with IT service management and business process optimization.
  • Consider creating a portfolio that demonstrates your technical skills and experience with application support and configuration.
  • Don't be afraid to ask about the company culture and team dynamics during the interview process.
  • Research the company's technology stack and be prepared to ask informed questions about the role and responsibilities.
  • Be prepared to discuss your experience with Citrix environments and SharePoint Online.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.