Application Support Specialist

About the Role

The successful candidate will have a deep understanding of the travel industry, particularly in the areas of luxury travel and corporate travel management. You will be expected to collaborate closely with various departments, including sales, marketing, and operations, to ensure that our technical systems are aligned with business objectives and that our advisors have the tools and support they need to deliver exceptional customer experiences.

What You Will Do

• Provide technical support and troubleshooting for Travelport solutions, including GDS and booking tools
• Manage the GDS Help Desk, responding to queries and resolving issues in a timely and professional manner
• Collaborate with advisors and internal departments to identify and implement process improvements and efficiencies
• Develop and maintain documentation of technical processes and procedures
• Assist with the onboarding and offboarding of new advisors, including setup and training on GDS systems
• Support the implementation of new client OBTs and BTA cards
• Create bespoke solutions and scripts to support internal and advisor needs
• Stay up-to-date with industry developments and changes in travel technology, making recommendations for process improvements and system enhancements
• Manage and support all processes that flow into and out of the GDS, including advisor processes and back-office systems
• Identify and share changes and updates related to the GDS with operational leaders
• Set up and support Sabre Red apps and scripts, Galileo Navitas products, and other travel technology solutions

What We Are Looking For

• Advanced knowledge of the travel industry, particularly in luxury travel and corporate travel management
• 3-5 years of experience working with Travelport (back-end) and Travelport script knowledge (Smart Buttons preferably)
• Excellent problem-solving and analytical skills, with the ability to think creatively and outside the box
• Strong communication and interpersonal skills, with the ability to work effectively with advisors, internal departments, and external partners
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills, with the ability to manage multiple projects and tasks simultaneously
• Experience with GDS software installation and support, as well as GDS hotel rate code loading and maintenance

Nice to Have

• Experience with scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
• Knowledge of Compleat (mid-office) updates and GDS audits
• Experience with Sabre Red apps and scripts, Galileo Navitas products, and other travel technology solutions

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading luxury travel company and contribute to the growth and success of the business
• Collaborative and dynamic work environment with a team of experienced professionals
• Professional development and training opportunities to enhance your skills and knowledge
• Flexible working hours and remote work options
• Access to the latest travel technology and systems
• Discounts on travel and travel-related products and services

• Make sure you have a strong understanding of Travelport solutions and GDS systems, as well as experience with scriptwriting and technical support.
• Highlight your problem-solving and analytical skills, and be prepared to provide examples of times when you had to think creatively to resolve a technical issue.
• Show enthusiasm and passion for the travel industry, particularly in the areas of luxury travel and corporate travel management.
• Emphasize your excellent communication and interpersonal skills, and be prepared to provide examples of times when you had to work effectively with advisors, internal departments, and external partners.
• Be prepared to discuss your experience with GDS software installation and support, as well as GDS hotel rate code loading and maintenance.
• Familiarize yourself with the company's values and mission, and be prepared to discuss how your skills and experience align with these goals.