Applications Support Analyst - Hospital Billing
WFA Digital Insight
The demand for skilled applications support analysts in the healthcare sector has grown significantly, with a 25% increase in job postings over the past year. As the largest rural health system in the US, Sanford Health is at the forefront of this trend. With a strong need for professionals who can navigate complex billing systems and provide top-notch support, this role is an exciting opportunity for those with a passion for healthcare IT. Candidates should be prepared to showcase their technical skills, particularly in Excel, as well as their ability to work effectively in a team environment. Before applying, it's essential to understand the importance of attention to detail and excellent communication skills in this role.
Job Description
About the Role
The Applications Support Analyst role at Sanford Health is a critical position that requires a unique blend of technical expertise and interpersonal skills. As a key member of the hospital billing team, you will be responsible for providing routine healthcare information system and application support, utilizing your analytical skills to investigate and resolve support issues, and assisting in the creation and maintenance of training documentation. Your work will have a direct impact on the efficiency and effectiveness of the billing process, making it an exciting opportunity for those who are passionate about healthcare IT.Day-to-day, you will work closely with other departments and outside vendors to resolve incidents and service requests, researching and analyzing issues to identify root causes and implementing solutions. Your excellent problem-solving skills, combined with your ability to communicate diplomatically across integrated teams, will be essential in this role. You will also be expected to create and analyze reports using multiple reporting mechanisms, presenting your findings in a clear and concise manner.
The ideal candidate will have experience working in hospital billing and revenue cycle, as well as proficiency in software such as Excel, Word, and presentation software. A Bachelor's degree in Information Technology, Healthcare, Business, or a related field is required, and one year of relevant experience in application support is preferred.
What You Will Do
- Perform routine healthcare information system and application support
- Utilize analytical skills to investigate and resolve support issues
- Assist in the creation and maintenance of training documentation
- Research and analyze issues to identify root causes and implement solutions
- Create and analyze reports using multiple reporting mechanisms
- Present findings in a clear and concise manner
- Work closely with other departments and outside vendors to resolve incidents and service requests
- Develop and maintain a thorough understanding of hospital billing systems and revenue cycle
- Collaborate with the IT team to implement new technologies and workflows
What We Are Looking For
- Bachelor's degree in Information Technology, Healthcare, Business, or a related field
- One year of relevant experience in application support, hardware, or interface
- Proficiency in software such as Excel, Word, and presentation software
- Experience working in hospital billing and revenue cycle
- Excellent problem-solving skills and attention to detail
- Ability to communicate diplomatically across integrated teams
- Strong interpersonal skills and a positive attitude
- Ability to work effectively in a team environment
Nice to Have
- Experience with EPIC
- Knowledge of multimedia tools and creation of training support documentation
- Software development or web-based application experience
- Basic knowledge of Information Technology Infrastructure Library (ITIL) philosophies
Benefits and Perks
- Competitive salary range
- Opportunities for professional growth and development
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Remote work arrangement
- Access to cutting-edge technologies and tools
- Collaborative and dynamic work environment
How to Stand Out
- Make sure to highlight your technical skills, particularly in Excel, in your resume and cover letter.
- Be prepared to provide specific examples of times when you had to troubleshoot and resolve complex technical issues.
- Show your passion for healthcare IT and your understanding of the importance of attention to detail in this role.
- Research Sanford Health and the hospital billing team to understand their specific needs and challenges.
- Practice your presentation skills, as you will be expected to present findings and solutions to stakeholders.
- Be prepared to discuss your experience working in a team environment and your ability to communicate effectively with colleagues and external vendors.
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