AR Specialist

Elevenlabs·Remote(United States)
Other
SalesforceExcel

Job Description

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was

1B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
  • ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
  • Excellence everywhere: Everything we do should match the quality of our AI models.
  • Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE The Billing Operations Specialist owns the end-to-end provisioning and billing lifecycle for Enterprise accounts. This role sits at the intersection of Sales, Customer Success, Engineering and Finance – acting as the operational backbone that ensures new customers are correctly set up in Stripe, existing accounts are accurately maintained, and billing issues are resolved quickly and cleanly. This is a high-accountability, detail-oriented role suited to someone who thrives on process, enjoys cross-functional problem-solving, and is comfortable operating in a fast-moving environment. CORE RESPONSIBILITIES ACCOUNT PROVISIONING - Translate closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms - Work with our engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning - Own the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form - Coordinate with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning SUBSCRIPTION & ACCOUNT MANAGEMENT - Process mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe - Manage renewals: confirm terms, update subscription schedules, and align billing dates as needed - Handle cancellations and offboarding: close subscriptions cleanly, issue final invoices or credits, and ensure no residual billing occurs - Maintain accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.) - Resolve invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on REVENUE INTEGRITY - Audit active subscriptions periodically to ensure billing matches contracted terms - Identify and correct ghost subscriptions, duplicate customers, or orphaned invoices - Support month-end and quarter-end close by reconciling Stripe revenue with the finance team’s records - Flag pricing or configuration anomalies to the RevOps or Finance owners CROSS-FUNCTIONAL COLLABORATION - Serve as the primary point of contact for Sales and Support teams on billing questions during and a

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