Area Manager

About the Role

In this dynamic environment, you will have the opportunity to cultivate a collaborative leadership style and invest in the development of your team. By utilizing data-driven insights and leveraging the power of technology, you will contribute to shaping the future of logistics and making a lasting impact on the industry. As an Area Manager, you will be part of a larger operations team, working closely with cross-functional parties to mitigate risks, resolve issues, and drive continuous improvement.

The role is ideally suited for high-potential candidates who are eager to take on new challenges, are passionate about global trade, and have a proven track record of managing teams and driving process improvements. With the recent global supply chain crisis highlighting the importance of efficient logistics, this role offers a unique chance to be part of a company that is at the forefront of innovation in the industry.

What You Will Do

• Coach, manage, and develop a team of 30-100, ensuring they have the skills and knowledge needed to excel in their roles.
• Communicate policies and procedures to your team, acting as the primary information source and maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department to foster a positive work environment.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Own performance reporting for your areas of responsibility within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

What We Are Looking For

• 2+ years of experience managing staff of 5 or more, with a proven track record of driving process improvements and team development.
• Ability to lift up to 49 pounds with or without reasonable accommodation.
• Willingness and ability to frequently push, pull, squat, bend, and reach, and to stand/walk for up to 10-12 hours.
• Ability to work in an environment where the noise level varies and can be loud.
• Ability to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Ability to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines).
• Proficiency in Excel and Google Sheets, with the ability to analyze data and drive insights.
• Strong communication and leadership skills, with the ability to motivate and develop teams.
• Experience with fulfillment center operations and logistics management.
• Understanding of safety protocols and OSHA compliance.

Nice to Have

• Experience with inventory management systems and software.
• Knowledge of lean principles and process improvement methodologies.
• Certification in logistics or supply chain management.
• Experience working in a fast-paced, dynamic environment.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company that is shaping the future of global trade.
• Collaborative and supportive work environment.
• Professional development opportunities, including training and education programs.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Recognition and reward programs for outstanding performance.
• Comprehensive health and wellness programs, including medical, dental, and vision insurance.
• 401(k) or retirement savings plan with company match.
• Generous paid time off and holiday schedule.

• To stand out in your application, highlight specific examples of process improvements you have driven in previous roles, and how they positively impacted the team or organization.
• Be prepared to discuss your experience with team leadership and development, and how you motivate and inspire your teams to achieve exceptional results.
• Familiarize yourself with Flexport's mission and values, and be ready to explain how your skills and experience align with the company's goals and culture.
• In your resume and cover letter, emphasize your proficiency in Excel and Google Sheets, and provide examples of how you have used data analysis to drive insights and inform decision-making.
• During the interview process, ask questions about the company culture, team dynamics, and opportunities for growth and development to demonstrate your interest in the role and the company.
• Be prepared to provide specific examples of how you have handled challenging situations in previous roles, and how you have used problem-solving skills to resolve issues and drive positive outcomes.