Assistant Store Manager
WFA Digital Insight
The retail industry has seen significant shifts in recent years, with a growing demand for skilled store managers who can balance customer needs with business objectives. As the largest North American apparel retailer for babies and young children, Carters Inc. is at the forefront of this trend. With the rise of e-commerce, companies are looking for leaders who can seamlessly integrate online and offline channels, a skillset that is in high demand. According to recent statistics, the retail industry is expected to continue growing, with a focus on customer experience and omnichannel engagement. Carters Inc. stands out for its commitment to employee development and its comprehensive benefits package. Before applying, candidates should be aware of the importance of leadership, communication, and adaptability in this role.
Job Description
About the Role
As an Assistant Store Manager at Carters Inc., you will be the face of the brand for growing families, introducing them to new baby essentials, helping them prepare for the first day of school, and being a part of all the big and little moments on their parenting journey. This role is crucial in fostering a welcoming and inclusive environment, where customers feel valued and supported. You will be working closely with the Store Manager to build and retain a successful team, participating in recruiting, hiring, training, and development of store team members.The ideal candidate will have a positive and solutions-oriented mindset, effective communication skills, and demonstrated leadership abilities. As a leader, you will be responsible for modeling service standards and omnichannel experience, while coaching others to success. Your goal will be to build customer loyalty through company-sponsored programs and drive sales growth by analyzing business performance and taking necessary actions.
What You Will Do
- Execute workforce management to ensure a genuine customer focus on the sales floor
- Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits
- Foster a positive, safe, and inclusive environment for employees and customers
- Consistently model service standards and omnichannel experience while coaching others to success
- Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
- Build customer loyalty through company-sponsored programs, including credit
- Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
- Recognize exceptional performance and redirect employees when needed
- Plan, track, analyze, and report completion of tasks and financial results utilizing company tools
- Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
- Reduce loss through a consistent level of customer service, education, and operational controls
What We Are Looking For
- A minimum of 1 year of retail or related management experience
- A high school diploma or GED
- Demonstrated leadership, supervisory, and customer engagement skills
- Effective and professional verbal and written communication skills
- Proficient computer and technology skills, including Outlook, Excel, and web navigation
- Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
- Ability to stand or walk for long periods
- Positive and solutions-oriented mindset
- Ability to work in a fast-paced environment and adapt to changing circumstances
Nice to Have
- Experience with omnichannel retailing and customer experience management
- Knowledge of visual merchandising principles and practices
- Familiarity with company-sponsored programs and promotions
- Experience with staff training and development
- Certification in retail management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Comprehensive training and development programs
- Discount on company products and services
- Health and wellness programs, including mental health benefits
- Paid time off, holidays, and parental leave
- Adoption assistance and charitable matching gifts
- Education and development programs, including the opportunity to earn a GED or bachelor's degree tuition-free
How to Stand Out
- Make sure to tailor your resume and cover letter to the specific requirements of the role, highlighting your leadership and customer service experience.
- Practice your communication and problem-solving skills, as these will be essential in the interview process.
- Research the company's products and services, as well as its mission and values, to demonstrate your enthusiasm and commitment to the role.
- Be prepared to provide specific examples of your experience and skills, using the STAR method to structure your responses.
- Consider creating a portfolio or examples of your work, such as visual merchandising displays or staff training programs, to showcase your skills and accomplishments.
- Don't be afraid to ask questions during the interview, such as about the company culture, opportunities for growth, or challenges facing the team.
- Be prepared to discuss your salary expectations and negotiate based on your research and industry standards.
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