Assistant Store Manager
WFA Digital Insight
As the retail landscape continues to evolve, companies like Ross Stores, Inc. are seeking skilled Assistant Store Managers to drive growth and customer satisfaction. With the demand for skilled retail professionals growing 21% in 2025, this role is an exciting opportunity for those with a passion for leadership and customer experience. Ross Stores, Inc. stands out for its commitment to diversity, equality, and inclusion, and its strong track record of success. Before applying, candidates should be aware that this role requires strong leadership skills, adaptability, and a customer-centric approach.
Job Description
About the Role
The Assistant Store Manager role at Ross Stores, Inc. is a dynamic and challenging position that requires strong leadership skills, a customer-centric approach, and the ability to adapt to changing situations. As a key member of the store management team, the Assistant Store Manager will be responsible for managing and supervising all areas of the store, following company policies, and ensuring that customers have a positive shopping experience.The Assistant Store Manager will work closely with the Store Manager to achieve business objectives, analyze store reports, and identify areas for improvement. This role is an excellent opportunity for those who are passionate about retail, customer experience, and leadership.
The Assistant Store Manager will be part of a team that values diversity, equality, and inclusion, and is committed to providing a positive and supportive work environment.
What You Will Do
- Lead and supervise all areas of the store, including sales floor, customer service, and merchandising
- Assist in analyzing store reports to evaluate controllable expenses and overall store performance
- Communicate any variances to company standards to the Store Manager
- Ensure proper scheduling of Associates to meet business objectives
- Ensure compliance with all State, Local, and Federal regulations
- Accept special assignments as directed by Leadership
- Assist in recruiting, hiring, training, and developing non-exempt Associates
- Ensure compliance with Ross personnel policies and procedures
- Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed
- Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
- Maintain a safe and secure environment for customers and Associates
What We Are Looking For
- 2+ years of retail management experience
- Strong leadership and communication skills
- Ability to adapt to changing situations and priorities
- Excellent customer service skills
- Knowledge of State, Local, and Federal regulations
- Experience with payroll administration and scheduling
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
- Knowledge of merchandising and inventory management
Nice to Have
- Experience with Excel and other Microsoft Office applications
- Knowledge of store operations and management
- Experience with customer service and relations
- Certification in retail management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity for career advancement and professional growth
- Comprehensive training and development program
- Discounts on store merchandise
- Recognition and reward programs
- Supportive and inclusive work environment
- Flexible scheduling and remote work options
How to Stand Out
- Be prepared to provide specific examples of your leadership experience and customer service skills
- Show a passion for retail and customer experience, and highlight any relevant certifications or training
- Demonstrate your ability to adapt to changing situations and priorities, and highlight any experience with payroll administration and scheduling
- Use tools like Excel to create visual aids and demonstrate your analytical and problem-solving skills
- Be prepared to discuss your experience with merchandising and inventory management, and how you stay up-to-date with industry trends
- Highlight any experience with customer service and relations, and be prepared to provide examples of how you have handled difficult customer situations
- Research the company culture and values, and be prepared to discuss how you align with them
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