Associate Account Manager

About the Role

Day-to-day, the Associate Account Manager will engage in outbound and inbound calls, negotiating contracts, and identifying opportunities to upsell or cross-sell services. The ability to work independently and as part of a team, with regular updates to the Sales Manager, is essential.

Republic Services operates in a highly competitive market, and the Associate Account Manager must stay abreast of industry trends and competitor activity to ensure the company remains a leader in waste management services.

What You Will Do

• Proactively maintain and retain existing customer relationships through regular communication.
• Develop and maintain thorough knowledge of Republic Services' available services, pricing structures, and offerings.
• Utilize Salesforce daily to schedule, document activities, and manage customer interactions.
• Capture customer emails and minimize rate restrictions and customer credits.
• Perform contractual re-signs with existing customers to extend relationships and increase profitability.
• Respond to cancellation requests in line with the company's escalation policy.
• Support company pricing initiatives through effective communication with customers.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review progress, goals, and key customer relationships.

What We Are Looking For

• High school diploma or G.E.D. required.
• 0-2 years of customer service experience.
• Experience with Salesforce or similar CRM software.
• Strong communication and negotiation skills.
• Ability to work in a fast-paced environment and meet sales targets.
• Knowledge of waste management industry practices (preferred but not required).
• Familiarity with Adjust or similar analytics tools.
• High school diploma or equivalent required; some college or a degree in a related field may be beneficial.

Nice to Have

• Previous experience in the waste or transportation industry.
• Certification in sales, marketing, or a related field.
• Experience with customer retention strategies and upselling/cross-selling techniques.

Benefits and Perks

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability insurance.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

• Ensure you have a solid understanding of CRM systems like Salesforce, as it's a key tool for this role.
• Develop a portfolio or examples of successful customer retention and sales strategies you've implemented in previous roles.
• Be prepared to discuss your experience with customer service software and analytics tools during the interview.
• Highlight any industry-specific knowledge or certifications you have, such as waste management practices.
• When negotiating salary, consider the company's benefits package and potential for career growth within the company.
• Prepare questions to ask the interviewer about the company culture, team dynamics, and opportunities for professional development.
• Review Republic Services' commitment to sustainability and be ready to discuss how your skills and experience align with this mission.