Associate Claim Intake Technician
Other
Excel
WFA Digital Insight
In the current remote job market, demand for detail-oriented professionals with strong analytical skills has grown significantly. With the insurance industry experiencing a surge in claims, companies like Mutual Of Omaha are looking for skilled technicians to efficiently manage claims intake. As a remote Associate Claim Intake Technician, you'll utilize tools like Excel to ensure accurate and timely claim file creation. This role stands out for its emphasis on work-life balance, offering vacation, personal time, and paid holidays. Before applying, candidates should be aware of the importance of independent decision-making, critical thinking, and adaptability in this position.
Job Description
About the Role
As an Associate Claim Intake Technician at Mutual Of Omaha, you will play a crucial role in efficiently managing claims intake, coordinating with various departments, and maintaining accurate records. Your day-to-day responsibilities will include gathering, reviewing, and analyzing claim-related documentation to build complete claim files and determine next steps. You will work independently with minimal supervision, prioritizing tasks to meet deadlines and ensuring smooth workflow with internal and external partners. Your role matters because it directly impacts the claims adjudication process for Workplace Solutions. You will be part of a team that values collaboration, unique ideas, and opinions, and you will be expected to communicate effectively with internal and external partners to ensure excellent customer service.What You Will Do
- Prepare, organize, and index insurance claims forms and correspondence to ensure timely and accurate claim file creation
- Enter claim data, process vendor invoices, verify coverage, and resolve discrepancies
- Escalate issues to claims staff when necessary
- Maintain regular communication with vendors and claims staff to ensure smooth workflow and timely issue resolution
- Meet individual and team productivity standards, quality audits, and support downstream processes for internal partners
- Demonstrate critical thinking, maintain accuracy in routine tasks, and adhere to work expectations, including attendance and participation in meetings
- Apply analytical skills to analyze claim-related documentation and make informed decisions
- Utilize Microsoft applications, particularly Excel, to manage and analyze data
- Collaborate with the team to identify areas for process improvement and implement changes as needed
What We Are Looking For
- Strong attention to detail and high accuracy in processing correspondence
- Ability to apply critical thinking in processing claims and making decisions
- Experience working independently with minimal supervision and prioritizing tasks to meet deadlines
- Excellent communication skills to ensure effective collaboration with internal and external partners
- Understanding of insurance concepts, policy language, and group claims processes
- Proficient in Microsoft applications, particularly Excel
- Reliable attendance and ability to work in a remote setting with a high-speed internet connection
- Ability to adapt to changing environments and prioritize tasks accordingly
Nice to Have
- Experience with FINEOS or GSAP
- Knowledge of insurance industry standards and best practices
- Certification in a related field, such as insurance or business administration
Benefits and Perks
- Hourly wage with annual bonus opportunities
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time, and paid holidays
- Opportunity to work remotely with a high-speed internet connection
- Collaborative and dynamic work environment with a team that values unique ideas and opinions
How to Stand Out
- Utilize your analytical skills to stand out in the application process, highlighting your ability to apply critical thinking in claims processing
- Make sure to showcase your proficiency in Microsoft applications, particularly Excel, and highlight any experience with FINEOS or GSAP
- Be prepared to discuss your experience working independently and prioritizing tasks to meet deadlines
- Emphasize your excellent communication skills and ability to collaborate effectively with internal and external partners
- Be aware of the company's emphasis on work-life balance and be prepared to discuss how you maintain a healthy balance in your own work life
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.