Associate Director of Facility Management - Territory Lead U.S.

## About the Role The Associate Director of Facility Management - Territory Lead US plays a pivotal role in Kyndryl's Real Estate & Data Center (RDC) organization, overseeing the consistent, safe, and compliant delivery of facilities management services across a defined US geographic territory. This senior leadership position requires a unique blend of operational expertise, strategic vision, and leadership acumen to drive excellence in facility management, construction, and related services. As the primary RDC customer relationship owner for the territory, this role demands exceptional communication and stakeholder management skills to build strong partnerships with internal functions and external service providers.

The role's significance extends to its impact on Kyndryl's mission to design, build, manage, and modernize mission-critical technology systems. By ensuring the effective operation of facilities, this position contributes to the company's broader goals of driving transformation through innovation, automation, and AI. Furthermore, as a Territory Lead, this role serves as a critical escalation, coordination, and decision point between Site Leads, service providers, and regional leadership, necessitating strong problem-solving and analytical skills.

Operationally, this role reports to the Regional Lead and is responsible for coaching Site Leads and service partners to take full ownership of site operations, asset governance, and operating budgets. This involves maintaining ownership of territory-level data accuracy, including asset records, operational metrics, and reporting integrity, as well as supporting all financial planning activities, including budgeting, forecasting, and cost controls.

## What You Will Do - Own end-to-end RDC operations across the assigned US territory, ensuring consistent execution of facilities management services, capital projects, and financial management.

• Ensure consistent application of global and regional standards, processes, and governance models across all assigned locations.
• Maintain ownership of territory-level data accuracy, including asset records, operational metrics, and reporting integrity.
• Support all financial planning activities, including budgeting, forecasting, and cost controls.
• Oversee performance of employees and third-party vendors, ensuring service delivery expectations, compliance, and KPIs are met.
• Allocate resources effectively to meet operational demands while managing risk.
• Represent RDC professionally with internal partners, customers, and external service providers.
• Coach and instill a strong culture of ownership across all Site Leads within the territory.
• Serve as the primary escalation point for operational, financial, or stakeholder issues, ensuring timely resolution.
• Execute global and regional initiatives aligned to territory priorities and business needs.
• Provide insights and feedback to regional leadership that inform strategy, planning, and continuous improvement.
• Drive process improvement, standardization, and local innovation where appropriate.

## What We Are Looking For - Proven experience in facilities management or a related field, with a strong background in operational leadership.

• Strong knowledge of facilities management principles, practices, and technologies.
• Excellent leadership and coaching skills, with the ability to motivate and direct teams.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Effective communication and stakeholder management skills, with the ability to build strong relationships with internal and external partners.
• Experience with financial planning and management, including budgeting and forecasting.
• Proficiency in Excel and other Microsoft Office tools.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced environment and adapt to changing priorities.

## Nice to Have - Experience with adjustment and other facilities management software.

• Knowledge of data center operations and management.
• Certification in facilities management or a related field.
• Experience working in a remote or distributed team environment.

## Benefits and Perks - Competitive salary and benefits package.

• Opportunity to work with a leading IT infrastructure services provider.
• Flexible and remote work arrangements.
• Professional development and growth opportunities.
• Access to cutting-edge technologies and tools.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.
• Comprehensive health and wellness programs.
• Generous paid time off and vacation policy.

- Tip: Highlight your experience with facilities management software and tools, such as Adjust and Excel, to demonstrate your technical skills.

• Tip: Emphasize your leadership and coaching abilities, as well as your experience in managing remote or distributed teams.
• Tip: Be prepared to provide specific examples of your problem-solving and analytical skills, and how you have applied them in previous roles.
• Tip: Research Kyndryl's company culture and values, and be prepared to discuss how your own values and work style align with theirs.
• Tip: Prepare to discuss your experience with financial planning and management, including budgeting and forecasting, and how you have used data to inform your decisions.
• Tip: Consider creating a portfolio or examples of your work, such as facility management plans or budgets, to demonstrate your skills and experience.
• Tip: Be prepared to negotiate your salary and benefits package, and do not be afraid to ask about opportunities for professional development and growth.