Associate Director - Product Strategy & Operations
WFA Digital Insight
The demand for strategic roles in product operations continues to soar, especially in remote environments. In 2025, roles focusing on customer retention and product strategy saw a significant uptick, thanks to the increasing complexity of digital tools. Highlevel stands out with its commitment to a remote work culture and focus on meaningful data-driven insights. Candidates for this role should be proficient in Excel, and those who understand key performance indicators will find themselves at an advantage. Expect to create impactful strategies that directly influence product growth and retention metrics.
Job Description
About the Role
Join HighLevel as the Associate Director of Product Strategy & Operations, focusing on key retention metrics like Trial to Paid (TTP), churn rates, and NPS. This role is integral to our Strategy & Operations team, working closely with product and platform leaders to enhance user experience.Responsibilities
- Collaborate with leadership to define key performance metrics and frameworks for TTP, churn, and NPS.
- Develop methodologies to measure and analyze performance targets alongside Data and Product Analytics.
- Coordinate data-driven insights to improve user onboarding and retention strategies.
Requirements
- Proven experience in product strategy and operations.
- Strong analytical skills with advanced proficiency in Excel.
- Ability to synthesize data and translate them into actionable strategies.
Nice to Have
- Familiarity with user experience metrics and customer satisfaction.
- Experience in a SaaS environment can be an advantage.
Benefits
- Opportunity to work in a fully remote environment.
- Join a globally diverse team that values creativity and collaboration.
How to Stand Out
- Highlight your proficiency in Excel, as it's crucial for data analysis in this role.
- Showcase your experience with product strategy and retention metrics in your resume.
- Prepare examples of how you've successfully improved customer retention or conversion rates.
- Be ready to discuss data-driven decisions you've made in past roles during the interview.
- Consider negotiating your salary based on industry standards for similar remote roles.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.