Associate Director, Program Management – Patient Support Services – Remote

About the Role

The patient support services team plays a critical role in ensuring that patients have access to the medications they need. This role requires a strong understanding of the pharmaceutical industry, including the applications for IQVIA data, as well as the ability to manage and track complex data processes. The Associate Director will be responsible for coordinating daily workflow, examining metrics and reporting, and facilitating communication and collaboration between all departments.

The ideal candidate will have a strong background in program management, with experience in the service and/or information industries. They will be highly organized, with excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. They will also have a strong understanding of the specialty pharmacy industry, including its integration with manufacturers and payors.

What You Will Do

• Oversee the daily operations of patient assistance programs, including managing client relationships and coordinating daily workflow
• Collaborate with the leadership team and program staff to ensure that programs are running efficiently and effectively
• Examine metrics and reporting daily for all program activity and ongoing trending
• Facilitate communication and collaboration between all departments, including facilitating data requirements between clients and third parties
• Present on-demand data to the Executive Team as requested
• Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment
• Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company-related issues, changes, or actions
• Assist with program change requests for PRM updates
• Responsible as program SME at business reviews
• Continuously look for ways to improve program operations and client relationships

What We Are Looking For

• Bachelor's Degree in a related field
• Previous management experience required, with at least 5 years of experience in the service and/or information industries
• High regard for service, with a very personable and compassionate approach
• Strong understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors
• Ability to work in a fast-paced, ever-changing environment
• Ability to manage and track data for a sophisticated and often complex data process
• Strong communication skills, including the ability to train, present, and deal tactfully with clients
• Project management experience in overseeing or contributing to complex, multi-discipline projects
• Managerial skills, including a strong focus on team building
• Knowledge of IQVIA databases and report creation process

Nice to Have

• Proficient in PC applications, including Microsoft Office
• Business acumen, with knowledge of the pharmaceutical industry, including the applications for IQVIA data
• Change management/process analysis skills
• Strong analytical and problem-solving skills, with the ability to understand the impact of individual decisions on other parts of the organization and the environment
• Financial management skills, including understanding of financial analysis, reimbursement techniques, and strategies

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work remotely, with a flexible and supportive work environment
• Professional development opportunities, including training and career advancement
• Access to a comprehensive range of benefits, including health insurance, retirement savings, and paid time off
• Recognition and reward for outstanding performance, including bonuses and promotions
• Opportunity to work with a leading company in the healthcare industry, with a strong reputation for innovation and excellence
• Collaborative and dynamic work environment, with a team of experienced and dedicated professionals
• Flexible working hours, with the ability to work from home or remotely
• Access to the latest technology and tools, including IQVIA databases and report creation process
• Ongoing support and training, including professional development opportunities and mentoring
• Recognition as a leader in the industry, with opportunities for professional growth and advancement

• To stand out in this role, be prepared to showcase your experience in program management, particularly in the healthcare industry. Highlight your ability to work in a fast-paced environment and your understanding of the specialty pharmacy industry.
• Make sure your resume and cover letter are tailored to the role, with specific examples of your experience and skills.
• In the interview, be prepared to talk about your experience with data management and analysis, as well as your ability to communicate complex information to clients and stakeholders.
• If you have experience with IQVIA databases and report creation process, be sure to highlight this in your application and during the interview.
• When negotiating salary, be sure to research the market rate for similar roles and be prepared to make a strong case for your worth.
• Be aware of the company culture and values, and be prepared to talk about how you can contribute to these.
• Be prepared to ask questions during the interview, such as what a typical day looks like in the role, and what opportunities there are for professional development and growth.