Associate Director/Director, Patient and Site Centric Solutions, GTM & Solution

About the Role

As a key member of the Global Patient and Site Centric Solutions team, the Associate Director/Director will be responsible for promoting and selling a range of solutions, including patient recruitment and retention, site enablement solutions, remote research clinicians, and clinical trial educators. This role will require strong commercial acumen, with the ability to develop and execute GTM enablement plans, including training, marketing campaigns, and external content creation.

The team at Lifelancer is committed to using data and science to help healthcare clients find better solutions for their patients. With a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity, Lifelancer is a leader in the industry. The Associate Director/Director will be responsible for ensuring that the company's patient and site centric solutions are positioned for success in the market, with a focus on driving sales growth and expanding the company's offerings.

What You Will Do

• Develop and execute go-to-market strategies for patient and site centric solutions, including market positioning, pricing, and sales enablement
• Act as a bridge between sales, strategy, and delivery teams to ensure alignment and accountability in the development of new patient and site solutions
• Support solution development and delivery of new solutions to market with commercial packages, proof points, and messaging to differentiate offerings in competitive markets
• Manage core opportunities within full-service offerings, ensuring accurate forecasting, CRM updates, and pipeline health
• Review full-service pipeline to target opportunities suitable for patient and site centric solutions offerings
• Collaborate with strategy leads and TSLs on proposal development, pricing, and solution design
• Support PSCS pipeline calls, win-loss analysis, and work with global inside sales support across the full PSCS pipeline
• Maintain customer engagement and satisfaction, monitoring pipeline and reporting in CRM
• Partner with TSSU to host therapeutic calls where business development teams can ask questions related to specific therapeutic areas and present on CoE LT calls to create awareness of patient and site centric solutions offerings
• Support internal education on patient and site centric solutions offerings, creating and maintaining learning edge modules and sales spot content

What We Are Looking For

• Extensive experience (8+ years) in patient recruitment, patient retention, site solutions, mobile research nursing, strategy, or GTM roles
• Related industry experience in clinical trials, with a bachelor's degree or equivalent in a science or business function
• Graduate degree or MPH not required but a plus
• Experience leading go-to-market strategies for patient- or site-centric solutions, including positioning, pricing, and sales enablement
• Proven ability to partner with sales and business development to support pipeline growth and deal execution
• Strong client-facing and executive communication skills, including presentations to senior sponsor stakeholders
• Demonstrated leadership in cross-functional, matrixed environments

Nice to Have

• Experience working in a provider/CRO environment
• Knowledge of clinical trials and patient-centric solutions
• Familiarity with CRM systems and pipeline management tools
• Strong analytical and problem-solving skills

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leader in the healthcare industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and reward for outstanding performance

• Tip: When applying for this role, be sure to highlight your experience in go-to-market strategies and solution development, as well as your ability to work in a fast-paced and dynamic environment.
• Tip: To stand out in the application process, be prepared to provide specific examples of your accomplishments in previous roles, and demonstrate your knowledge of the healthcare industry and patient-centric solutions.
• Tip: As you prepare for the interview, research the company and the role, and practice answering behavioral questions that demonstrate your skills and experience.
• Tip: When negotiating salary, be sure to consider the company's benefits package and overall compensation structure, and be prepared to provide evidence of your worth and value to the organization.
• Tip: Red flags to watch for in the interview process include lack of communication or transparency from the company, or a lack of clarity around the role and responsibilities.
• Tip: Be prepared to ask questions during the interview, such as what the company's vision is for the patient and site centric solutions team, and how the role contributes to the company's overall goals and objectives.