Associate, Enterprise Ops Administration

About the Role

The role is part of a dynamic team that values flexibility, support, and the well-being of its members. Kyndryl is at the forefront of reimagining mission-critical technology systems, and this position is key to the company's operational efficiency. The company prides itself on a culture that enables smarter decisions, faster innovation, and a lasting competitive edge, with a focus on powering human progress through purposeful work.

What You Will Do

• Plan, organize, and manage senior-level meetings and events from start to finish, including scheduling, reserving meeting space, ordering catering, and preparing materials.
• Handle travel and expense management for executives, including booking flights, handling hotel reservations, managing refunds and credits, and navigating cancellation policies.
• Draft and edit communications on behalf of executives, ensuring clarity and professionalism in all internal and external interactions.
• Provide proactive administrative assistance, including conflict resolution, attention to detail, and coordination of complex tasks such as high-level executive support and large-scale event planning.
• Manage executive calendars independently, making decisive scheduling decisions and prioritizing time allocation to high-impact areas.
• Assist in tracking organizational action items and the status of ongoing tasks and initiatives.
• Build strong working relationships with team members and stakeholders, offering proactive support and effective communication.
• Safeguard sensitive and personal information, maintaining confidentiality and adhering to Kyndryl policies and guidelines.
• Take ownership of additional assignments as needed, demonstrating adaptability and initiative.

What We Are Looking For

• Strong oral and written communication skills in English.
• Ability to work effectively while maintaining a professional attitude and demeanor.
• Continuous commitment to delivering high levels of client satisfaction.
• Technical proficiency and advanced administrative skills.
• Professional telephone/video/chat conversation etiquette.
• Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel), Microsoft Teams & Copilot.
• Capability to adapt and facilitate change management with an open-minded mindset.
• Minimum 2-3 years of experience in a business environment preferred.

Nice to Have

• Experience with calendar and event management tools.
• Knowledge of travel and expense management systems.
• Familiarity with executive-level communication protocols.
• Certification in administrative support or a related field.

Benefits and Perks

• Flexible and supportive work environment.
• Opportunities for career growth and professional development.
• Access to cutting-edge technology and tools.
• Comprehensive health benefits package.
• Remote work stipend and equipment support.
• Paid time off and holidays.
• Annual performance reviews with opportunities for salary increases.

• Ensure your proficiency in Excel is highlighted in your resume and cover letter, as it's a key skill for this role.
• Practice your administrative skills by taking online courses or attending workshops to stay updated on the latest tools and trends.
• Prepare examples of times when you've had to manage complex calendars, coordinate travel, or provide executive-level support.
• Showcase your ability to work independently and make decisive decisions in your previous roles.
• Be ready to demonstrate your understanding of confidentiality and how you've maintained it in previous positions.
• Consider creating a portfolio that highlights your administrative experience and skills, especially if you're transitioning from a different field.
• Research Kyndryl's culture and values to understand how your skills and experience align with the company's mission.