Associate, Implementation Specialist (Remote, any state, US)
WFA Digital Insight
The demand for skilled implementation specialists in the insurance industry has grown significantly, with a focus on seamless client experiences and efficient digital solutions. As the remote job market continues to evolve, companies like New York Life Insurance are seeking professionals with strong organizational skills and the ability to manage multiple timelines. With the rise of digital transformation in the insurance sector, having a solid understanding of Group Benefit products and implementation standards is crucial. Candidates should be prepared to showcase their expertise in managing complex implementations and providing exceptional client guidance. Before applying, it's essential to understand the company's commitment to remote work and the role's requirements.
Job Description
About the Role
The Associate, Implementation Specialist role at New York Life Insurance is a remote, fully engaged position that requires a skilled professional to manage the end-to-end delivery of Group Benefit Solutions. As an Implementation Specialist, you will be responsible for ensuring timely, accurate, and high-quality execution of assigned implementations. You will work closely with internal stakeholders, including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management, to deliver a positive and seamless client experience.The ideal candidate will have a strong background in insurance, benefits, or a related industry, with 1-2 years of experience in client-facing or customer-facing roles. A working knowledge of one or more Group Benefit products is essential, along with strong organizational skills and the ability to manage multiple timelines.
What You Will Do
- Own the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, premium administration actions, and transition to service.
- Lead implementations independently, with direct accountability for timeliness, accuracy, and execution quality.
- Establish and manage milestone timelines, proactively identifying risks and driving resolution to ensure successful go-live.
- Coordinate and align internal stakeholders to deliver a positive and seamless client experience.
- Ensure deliverables are completed in accordance with defined implementation standards, processes, and service expectations.
- Maintain comprehensive and accurate documentation throughout the implementation process.
- Serve as the primary implementation lead and point of contact for clients, brokers, and internal partners during the implementation phase.
- Provide structured guidance and education to clients regarding plan design requirements, enrollment processes, data exchange specifications, and administrative workflows.
- Interpret client needs and translate them into clear operational requirements for internal teams.
- Advise clients on process requirements, timelines, risks, and best practices to support informed decision-making.
- Manage expectations through clear, proactive communication and professional issue resolution.
What We Are Looking For
- 1-2 years of experience in insurance, benefits, or a related industry.
- 1-2 years of client-facing or customer-facing experience preferred.
- Working knowledge of one or more Group Benefit products.
- Strong organizational skills with demonstrated ability to manage multiple timelines.
- Effective written and verbal communication skills.
- Ability to exercise sound judgment within defined processes and policies.
- Bachelor's degree preferred or equivalent work experience.
Nice to Have
- Experience with digital transformation in the insurance sector.
- Knowledge of project management tools and software.
- Certification in a related field, such as insurance or benefits administration.
Benefits and Perks
- Competitive salary range.
- Overtime eligible: Exempt.
- Discretionary bonus eligible: Yes.
- Sales bonus eligible: No.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Remote work stipend and equipment allowance.
How to Stand Out
- Develop a strong understanding of Group Benefit products and implementation standards to stand out in the application process.
- Showcase your ability to manage multiple timelines and prioritize tasks effectively.
- Prepare to provide examples of your experience in client-facing or customer-facing roles.
- Be ready to discuss your knowledge of digital transformation in the insurance sector and its impact on implementation standards.
- Familiarize yourself with project management tools and software to demonstrate your ability to adapt to new technologies.
- Highlight your ability to exercise sound judgment within defined processes and policies.
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