Associate, Member and Provider Optimization

About the Role

The role entails day-to-day management of projects, stakeholder engagement, and data analysis to identify areas for improvement. You will work closely with the Associate Director, MPSO - Optimization, and other team members to design and implement process improvements that support the company's strategic objectives. Your expertise in data analysis and process optimization will be essential in driving business growth and improving the overall customer experience.

What You Will Do

• Lead the design, optimization, and implementation of processes to support achieving organizational goals
• Collect and document business requirements, build and manage project plans, and document key project decisions
• Manage project governance, apply frameworks, and analyze data to develop and communicate risk mitigation strategies
• Collaborate with cross-functional teams to drive collaboration, edge case mitigation, and on-time completion of projects
• Evaluate overall departmental performance by creating, gathering, analyzing, and interpreting data and metrics
• Assist in the development of departmental metrics and implementation of mitigation strategies
• Mentor team members and promote colleagues' growth and professional development
• Ensure compliance with all applicable laws and regulations
• Engage with internal and external stakeholders to create proactive implementation, communications, and program strategies
• Develop and maintain project plans, track progress, and provide updates to stakeholders

What We Are Looking For

• 3+ years of work experience in the health insurance industry
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
• A bachelor's degree or 3+ years of commensurate experience
• Experience using data software such as Excel, SQL, Python, or other data analytics tools
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and prioritize multiple projects simultaneously

Nice to Have

• Bachelor's degree in Engineering, Business Administration, or a related field
• Lean Six Sigma Green Belt certification or higher
• Experience with data visualization tools and techniques
• Knowledge of health insurance regulations and compliance requirements

Benefits and Perks

• Competitive salary
• Employee benefits, including medical, dental, and vision coverage
• 11 paid holidays and paid sick time
• Paid parental leave and 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive work environment
• Professional development opportunities

• Develop a strong understanding of data analysis and process optimization principles to stand out in this role.
• Showcase your experience with Excel and other data software to demonstrate your technical skills.
• Be prepared to provide examples of your project management experience and how you have driven business growth in previous roles.
• Highlight your ability to collaborate with cross-functional teams and communicate complex ideas to both technical and non-technical stakeholders.
• Research the company culture and values to understand how your skills and experience align with Oscar Health's mission and goals.
• Prepare to discuss your experience with data-driven decision making and how you have used data to inform business decisions in the past.