Associate Partner Manager

ShippoShippo·Remote(United States)
Other
Excel

WFA Digital Insight

As the demand for ecommerce solutions continues to soar, companies like Shippo are at the forefront of innovating shipping experiences. With a growth rate of 25% in the ecommerce industry, the need for skilled professionals who can manage and grow partnerships is on the rise. In this role, you'll have the opportunity to work with a wide range of partners, from small businesses to large enterprises, and help them scale their shipping operations. Shippo's commitment to providing world-class shipping solutions makes it an exciting company to be a part of, especially for those with a passion for logistics and ecommerce. Before applying, candidates should be aware that this role requires strong organizational and communication skills, as well as the ability to work in a fast-paced environment.

Job Description

About the Role

The Associate Partner Manager role at Shippo is a unique opportunity to work with a wide range of partners, from small businesses to large enterprises, and help them scale their shipping operations. As a key member of the partner management team, you will be responsible for nurturing and growing these partnerships, ensuring that they receive proactive and thoughtful support. This role bridges the gap between operational excellence, organization, and strong external facing skillsets, and is essential to Shippo's mission of making merchants successful through world-class shipping.

The partner management team at Shippo is a dynamic and collaborative group, with a passion for logistics and ecommerce. As an Associate Partner Manager, you will be working closely with internal teams, including product, marketing, and carrier operations, to resolve partner issues and execute on partner requests. You will also be responsible for maintaining organized records of partner touchpoints, deliverables, and commitments, and identifying marketing and promotional opportunities.

What You Will Do

  • Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB partners
  • Coordinate with internal teams to resolve partner issues and execute on partner requests
  • Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio
  • Identify marketing and promotional opportunities and engage with partners to understand opportunities for operational improvement
  • Liaise with the product team to bring partner improvements to life
  • Serve as an expert consultant to partners, engaging cross-functionally to drive their businesses and build effective relationships with partner stakeholders
  • Drive contract renewals and upsell efforts by preparing materials, analyzing data, and helping identify potential growth opportunities
  • Develop and execute strategic plans to grow and nurture partner relationships
  • Collaborate with the sales team to identify new business opportunities and expand existing partnerships
  • Stay up-to-date with industry trends and market developments, and apply this knowledge to improve partner relationships and drive business growth

What We Are Looking For

  • 2-4 years of experience in account management, customer success, or partner management, preferably working with small to mid-sized businesses in ecommerce, logistics, shipping, or SaaS
  • Strong organizational and time management skills, with the ability to prioritize effectively and complete tasks reliably
  • Demonstrated problem-solving ability, with the ability to identify issues independently and take initiative to resolve or escalate
  • Comfortable working with data and tools to track metrics or identify trends
  • Basic familiarity with APIs or technical systems, and interest in deepening knowledge about marketplaces, 3PLs, ecommerce platforms, and order management solutions
  • Clear, professional communication skills, with the ability to lead and take calls with executive-level stakeholders at partner companies
  • Team player with a customer-centric mindset and interest in building domain expertise
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box
  • Ability to work in a fast-paced environment and adapt to changing priorities

Nice to Have

  • Exposure to the logistics, parcel ecosystem
  • Experience supporting partner ecosystems, vendor management, or operational workflows
  • Familiarity with performance monitoring tools, issue tracking systems, or CRM platforms
  • Previous experience in a startup or fast-paced environment with a collaborative culture
  • Knowledge of ecommerce platforms, such as Shopify or Magento

Benefits and Perks

  • Healthcare coverage for medical, dental, and vision (90% covered by the company)
  • Opportunity to work with a fast-growing and innovative company in the ecommerce and logistics space
  • Collaborative and dynamic work environment with a team of experienced professionals
  • Professional development opportunities, including training and education programs
  • Flexible working hours and remote work options
  • Access to the latest tools and technologies in the industry
  • Competitive salary and benefits package

How to Stand Out

  • Tip: Make sure your resume and cover letter are tailored to the specific requirements of the job, highlighting your experience in account management, customer success, or partner management.
  • Tip: Practice your problem-solving skills and be prepared to provide examples of times when you had to resolve complex issues or conflicts with partners.
  • Tip: Familiarize yourself with the company's products and services, and be prepared to ask informed questions during the interview process.
  • Tip: Show enthusiasm and passion for the ecommerce and logistics industry, and highlight your ability to work in a fast-paced and collaborative environment.
  • Tip: Be prepared to discuss your experience working with data and tools, and how you have used these skills to drive business growth and improvement.
  • Tip: Consider creating a portfolio or examples of your work, such as case studies or presentations, to demonstrate your skills and experience to potential employers.
  • Tip: Don't be afraid to ask about the company culture and values, and how they impact the way the team works and collaborates.

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