Associate Patient Access Specialist

About the Role

The patient access team is the backbone of Hummingbird Healthcare's mission to transform patient access. As a key member of this team, you will play a critical role in ensuring that patients have a positive experience when interacting with the healthcare system. Your ability to navigate complex healthcare systems, practice empathy, and provide clear guidance will be essential in making a meaningful difference in the lives of patients.

Hummingbird Healthcare is committed to creating a positive and supportive work environment that fosters collaboration, curiosity, and kindness. As a remote worker, you will be part of a distributed team that values flexibility, work-life balance, and open communication.

What You Will Do

• Answer patient calls and provide support with scheduling appointments, updating records, and resolving issues related to MyChart accounts
• Listen carefully to patients' concerns and provide empathetic responses to ensure that patients feel heard and supported
• Guide patients through the healthcare system, providing clear and concise information about their care options and next steps
• Recognize when patients require clinical support and escalate calls to senior specialists or leads as needed
• Use the phone system, reference materials, and Epic (the electronic medical record system) to schedule visits, update insurance and contact details, and keep patient information accurate
• Support patients in using MyChart, a secure online portal, by setting up accounts, resetting passwords, and walking them through features like messaging or virtual visits
• Document each call clearly and follow established workflows to ensure that patient information is up-to-date and accurate
• Participate in ongoing training and coaching to build consistency and accuracy in workflows
• Contribute to a positive team culture by collaborating with colleagues, sharing knowledge, and providing feedback
• Stay up-to-date with changes in healthcare policies, procedures, and technologies to ensure that patients receive the best possible care

What We Are Looking For

• Excellent communication and interpersonal skills, with the ability to provide empathetic support to patients
• Strong technical aptitude, with experience using electronic medical record systems and other healthcare technologies
• Ability to work in a fast-paced environment, with a high volume of calls and a strong focus on patient satisfaction
• Strong problem-solving skills, with the ability to navigate complex healthcare systems and provide clear guidance to patients
• Experience working in a customer-facing role, with a strong focus on patient-centric care
• Ability to work collaboratively as part of a remote team, with a strong commitment to open communication and feedback
• Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
• Ability to adapt to changing circumstances and priorities, with a strong focus on flexibility and resilience
• High school diploma or equivalent required, with a degree in a healthcare-related field preferred
• Experience working in a healthcare setting, with a strong understanding of healthcare operations and patient access principles

Nice to Have

• Experience working with Epic or other electronic medical record systems
• Certification in patient access or a related field, such as medical billing or coding
• Bilingual or multilingual skills, with the ability to communicate with patients in multiple languages
• Experience working in a remote or virtual environment, with a strong commitment to self-motivation and discipline

Benefits and Perks

• Competitive hourly rate, with a range of
  7.00 to $22.00 per hour
• Comprehensive medical, dental, and vision coverage, with a strong focus on employee well-being
• Paid time off, with a generous allowance for vacation, sick leave, and holidays
• 401(k) plan, with a company match to help employees save for retirement
• Parental leave, with a strong commitment to supporting employees during significant life events
• Career development support, with ongoing training and coaching to help employees build their skills and advance their careers
• Remote work stipend, with a allowance for home office expenses and other remote work-related costs
• Flexible scheduling, with a strong focus on work-life balance and employee well-being
• Collaborative and dynamic work environment, with a strong commitment to open communication and feedback

• Develop strong communication and interpersonal skills, with a focus on empathy and patient-centered care.
• Familiarize yourself with electronic medical record systems, such as Epic, and other healthcare technologies.
• Prepare to work in a fast-paced environment, with a high volume of calls and a strong focus on patient satisfaction.
• Highlight your problem-solving skills, with examples of how you have navigated complex healthcare systems and provided clear guidance to patients.
• Showcase your technical aptitude, with experience using healthcare technologies and other software applications.
• Be prepared to ask questions during the interview process, such as what a typical day looks like in the role and how the company supports employee growth and development.
• Research the company culture and values, with a focus on how they align with your own goals and aspirations.