Associate, Quality Strategy & Operations
WFA Digital Insight
The demand for quality assurance specialists in the tech industry has skyrocketed, with a 27% increase in job openings in the last year alone. As companies like DoorDash continue to expand their remote operations, the need for skilled professionals who can manage complexity and drive precision has never been higher. With its commitment to building an automated QA program, DoorDash stands out as a leader in innovation. Before applying, candidates should be prepared to showcase their problem-solving skills, experience with cross-functional teams, and ability to thrive in fast-paced environments.
Job Description
About the Role
The Associate, Quality Strategy & Operations role at DoorDash is a unique opportunity to be part of a team that is redefining the way quality is measured and assured across the entire business. As a key member of the Performance Excellence team, you will be working closely with various stakeholders, including Product, Risk, Machine Learning, and Operations, to design, rollout, and continuously improve QA systems that have a direct impact on customer experience.This role is ideal for individuals who are highly structured, able to manage ambiguity, and execute with precision. You will be responsible for scoping needs, supporting execution, and building structures that enable the scaling of quality programs across the business. Your work will directly contribute to how DoorDash measures performance, resolution, and experience at scale.
What You Will Do
- Support the strategy and operational rollout of Gen-AI based QA systems for customer support
- Work cross-functionally to turn high-level goals into structured workflows and requirements
- Build frameworks, documentation, and reporting that ensure clarity and accountability
- Help shape how DoorDash measures performance, resolution, and experience at scale
- Contribute to roadmap development and tech scoping for future QA capabilities
- Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds
- Collaborate with the Product team to integrate QA systems with existing workflows
- Develop and maintain dashboards to track key performance indicators
- Analyze data to identify trends and areas for improvement
What We Are Looking For
- 1-4 years of experience in strategy, program management, operations, or product support
- Experience working with data or tooling to support performance or process improvements
- Strong problem-solving skills, with the ability to manage ambiguity and execute with precision
- Excellent communication and interpersonal skills, with the ability to work cross-functionally
- Experience with AI tools, automation systems, or conversational data is a strong asset
- Ability to thrive in fast-moving environments and manage multiple priorities
- Strong analytical skills, with proficiency in tools like Excel
Nice to Have
- Experience with project management tools and methodologies
- Knowledge of software development principles and technologies
- Experience working in a remote or distributed team environment
- Certification in a related field, such as Six Sigma or Lean
About the Company
DoorDash is a leading technology company that connects customers with their favorite local and national businesses in over 4,000 cities across the United States, Canada, and Australia. The company is committed to building a workforce that is diverse, equitable, and inclusive, and offers a range of benefits and perks to support the well-being of its employees.Benefits and Perks
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits, including mental health support and employee assistance programs
- Commuter benefits match and paid time off
- Remote work stipend and home office setup support
- Opportunity to work with a talented team of professionals in a dynamic and innovative environment
How to Stand Out
- Develop a strong understanding of QA systems and their application in a fast-paced tech environment.
- Showcase your experience with data analysis and process improvement in your resume and cover letter.
- Be prepared to provide specific examples of how you have managed ambiguity and executed with precision in previous roles.
- Familiarize yourself with DoorDash's company culture and values, and be ready to discuss how you align with them.
- Consider building a portfolio or presenting case studies that demonstrate your problem-solving skills and experience with cross-functional teams.
- Don't be afraid to ask about the company's approach to remote work and what support systems are in place for distributed teams.
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