Asst. Housekeeper
WFA Digital Insight
The demand for skilled housekeeping professionals in the luxury cruise industry has seen significant growth, with a focus on exceptional customer service and meticulous attention to detail. As the industry continues to evolve, professionals with experience in luxury cruise lines and proficiency in Microsoft Office, particularly Excel, are in high demand. Explora Journeys stands out for its commitment to redefining luxury ocean travel, and this role offers a unique opportunity to be part of a team that prioritizes discovery, well-being, and respect for the seas. Before applying, candidates should be aware of the importance of ISO 22000 knowledge, food safety procedures, and the ability to motivate and lead a team.
Job Description
About the Role
The Assistant Housekeeper role at Explora Journeys is a unique opportunity to join a luxury cruise line that is redefining the industry. As a key member of the housekeeping team, you will be responsible for supervising the cleaning, disinfection, and service standards of the entire housekeeping department. You will also deputize for the Housekeeping Manager in times of need, ensuring the highest standard of cleanliness and service in assigned decks.The housekeeping team is crucial to the success of the cruise line, and as Assistant Housekeeper, you will play a vital role in ensuring that all public areas, staircases, elevators, glass windows, and public toilets are being cleaned, polished, and disinfected to the highest standard. You will also be responsible for checking the Master Card locker, ensuring all keys have been collected in time for service and returned after service.
What You Will Do
- Ensure the highest standard of cleanliness and service in assigned decks
- Apply all Standard Procedures specified for this role in the Housekeeping Department
- Conduct daily team meetings, making a physical check of all team members
- Check all Suite Hosts are on duty wearing clean and correct uniforms, name badges, and safety shoes
- Check the Master Card locker to ensure all keys have been collected in time for service and returned after service
- Ensure all public areas, staircases, elevators, glass windows, and public toilets are being cleaned, polished, and disinfected
- Report any difficulties or technical problems to the Housekeeper
- Check continuously that ashtrays and/or trash cans around the ship are empty and clean
- Attend the daily housekeeping team meeting and follow up any action required
- Check supervised pantries twice a day, ensure pantry watch schedule is followed, and ice machines, lockers, fridges are clean, tidy, and logs correctly completed
- Schedule and follow up with the orientation and training of new housekeeping team members at work
What We Are Looking For
- A minimum of 3 completed contracts as Assistant Housekeeper on a luxury Cruise line
- Intermediate knowledge on food safety
- Basic knowledge of ISO 22000
- Ability to motivate and lead the team
- Ability to work in a team that is focused on exceeding guest expectations
- Proficiency in Computers, including Microsoft programs such as Outlook, Word, and Excel
- Fluent in written and spoken English, with any additional European language being an advantage
- Food Safety/HACCP certificate
- Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area
Nice to Have
- Experience with institutional cleaning chemicals and their safe application
- Knowledge of outbreak response groups involving the Hit Squad, following NLV procedures
- Experience with training and orienting new team members
- Ability to dispense, use, and understand safe applications of all institutional cleaning chemicals provided by the Company
Benefits and Perks
- Competitive salary
- Opportunity to work with a luxury cruise line
- Comprehensive training program
- Professional development opportunities
- Access to state-of-the-art facilities and equipment
- Collaborative and dynamic work environment
- Opportunity to travel and experience new destinations
- Comprehensive benefits package, including health insurance and retirement plan
How to Stand Out
- Tip: Make sure to highlight your experience with luxury cruise lines and your proficiency in Microsoft Office, particularly Excel, in your application.
- When applying, be prepared to provide specific examples of times when you had to motivate and lead a team to achieve exceptional results.
- Having a Food Safety/HACCP certificate is a requirement for this role, so ensure you have this before applying.
- Be prepared to discuss your knowledge of ISO 22000 and food safety procedures during the interview.
- When negotiating salary, consider the comprehensive benefits package and professional development opportunities offered by the company.
- Be sure to research the company culture and values to ensure you are a good fit for the role and the organization.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.