Atlassian Learning Solutions Specialist

About the Role

The role involves working closely with customers to provide needs assessments, build training plans, and use data-driven tracking to ensure customers are not just using the tools, but mastering them. The ideal candidate will be a seasoned pro at live training, able to improvise and adapt on the fly, answering complex questions while keeping the class on track.

ServiceRocket is committed to the development of every team member and the trust of every customer. With a collaborative mindset and a culture that rocks, the company has achieved a 4.7 rating on Glassdoor. As a leader in tech-enabled services, ServiceRocket offers a fun-loving and inclusive work environment that values diversity and promotes growth.

What You Will Do

• Conduct comprehensive needs assessments to understand customers' business challenges and skill gaps through interviews and product usage data
• Design customized learning success plans for individual customers, recommending the right mix of courses, workshops, and documentation to hit their goals
• Manage the end-to-end execution of live learning activities, including facilitation of high-impact sessions
• Recommend specific strategies to increase the learning maturity of the customer organization, acting as a motivator and expert for technical or pedagogical questions
• Work closely with content developers, account teams, and authorized training partners to coordinate high-impact learning experiences
• Track and report on learning progress using data-driven metrics to demonstrate ROI to stakeholders
• Proactively identify and resolve obstacles to customer learning success through consultative problem-solving
• Develop and maintain a deep understanding of the Atlassian ecosystem toolset, including Jira, Confluence, and JSM
• Collaborate with the sales team to identify new business opportunities and develop targeted learning solutions

What We Are Looking For

• Technical toolset expertise, including a deep understanding of the Atlassian ecosystem toolset
• 3+ years of experience in customer-facing roles, such as customer education, scaled success, or training
• Proven ability to build high-value relationships in a B2B SaaS environment
• Adult learning foundations, including a strong proficiency in instructional design and delivery
• Program management skills, including experience with ideation, scheduling, and resource management for complex training programs
• Excellent communication and facilitation skills, with the ability to adapt to different learning styles and needs
• Strong analytical and problem-solving skills, with the ability to track and report on learning progress

Nice to Have

• Experience with other learning management systems or tools, such as Learning Management Systems (LMS) or authoring tools
• Familiarity with agile development methodologies and version control systems, such as Git
• Knowledge of data analysis and visualization tools, such as Tableau or Power BI
• Certification in instructional design or a related field, such as CPTD or CID

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leader in tech-enabled services and a collaborative, dynamic team
• Professional development and growth opportunities, including training and certification programs
• Flexible work arrangements, including remote work options and a flexible schedule
• Access to the latest tools and technologies, including the Atlassian ecosystem toolset
• Recognition and reward programs, including bonuses and incentives for outstanding performance
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous paid time off and holiday schedule, including vacation days and sick leave

• Tip: Showcase your understanding of the Atlassian ecosystem toolset, including Jira, Confluence, and JSM, and be prepared to provide examples of how you have applied this knowledge in previous roles.
• To stand out, highlight your experience in designing and delivering customized learning experiences, and be prepared to provide specific metrics or outcomes that demonstrate the impact of your work.
• When preparing for the interview, research the company culture and values, and be prepared to provide examples of how you have applied these values in previous roles.
• Be prepared to provide specific examples of your experience with adult learning foundations, including instructional design and delivery, and be prepared to discuss your approach to facilitation and training.
• When discussing salary, be prepared to provide a clear and concise summary of your expected compensation, and be prepared to negotiate based on your skills and experience.
• Red flag: Be cautious of companies that do not provide clear information about their culture, values, or expectations, and be prepared to ask questions about these topics during the interview process.