Atlassian Solutions Engineer

About the Role

The role operates at the intersection of sales and delivery, requiring a professional who can navigate complex enterprise challenges and turn them into elegant, scalable solutions. Your success will be measured by your ability to drive transformation and win deals through your solutions. As part of a team dedicated to secure cloud transformation, IT service management, and operational strategy, your contributions will be integral to the company's mission.

In this fast-paced environment, you will be working closely with Account Executives and consulting teams to shape solution strategies that are aligned with business outcomes. Your day-to-day will involve a mix of technical and strategic work, from designing solution architectures to articulating the value of modern ways of working. You will be part of a team that values thoughtful communication, ownership, and measurable outcomes, making this an exciting opportunity for those who thrive in collaborative and results-driven environments.

What You Will Do

• Partner with sales teams to qualify opportunities and understand customer challenges, shaping solution strategies that meet business outcomes.
• Lead discovery sessions focused on workflows, operating models, and tooling across IT, engineering, and business teams.
• Design and deliver tailored demonstrations and solution narratives across Atlassian platforms, including Jira, Confluence, and Jira Service Management.
• Translate customer needs into scalable solution architectures that span Agile delivery, ITSM, and enterprise work management.
• Articulate the value of modern ways of working, connecting portfolio management, DevOps, and service management into a cohesive story.
• Provide technical validation and guidance throughout the sales cycle, ensuring solutions are feasible, scalable, and aligned to best practices.
• Collaborate with delivery teams to ensure continuity from presales to implementation.
• Contribute to RFP/RFI responses with clear, structured solution approaches and supporting technical detail.
• Stay current on Atlassian capabilities, the marketplace ecosystem, and evolving trends in work management and service delivery.

What We Are Looking For

• Demonstrated experience in presales, solutions engineering, or consulting within SaaS or enterprise software.
• Strong experience with Atlassian products and their application across IT, software, and business teams.
• Working knowledge of Agile, ITSM, and/or DevOps practices and how they translate into tooling and workflows.
• Experience designing and presenting solutions that connect technical capabilities to measurable business outcomes.
• Strong communication and presentation skills, with the ability to engage both technical stakeholders and executive audiences.
• Ability to structure ambiguous problems into clear solution approaches.
• Comfort managing multiple opportunities and priorities in a fast-paced environment.
• A degree in Computer Science, Information Technology, or a related field, although not strictly necessary for candidates with significant relevant experience.

Nice to Have

• Experience working in a consulting, professional services, or client-facing environment, with exposure to delivering solutions across multiple customers or industries.
• Hands-on experience configuring or administering Atlassian Cloud or Data Center environments.
• Understanding of integration patterns, APIs, and the Atlassian Marketplace ecosystem.
• Experience supporting clients in complex or regulated environments, such as Public Sector or Defense.

Benefits and Perks

• Competitive compensation package.
• Opportunity to work with a leading consulting and technology partner.
• Professional development opportunities, including training and certification in Atlassian products.
• Flexible remote work arrangements.
• Access to the latest technologies and tools.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.
• Comprehensive health insurance and wellness programs.
• Generous PTO policy.
• Remote stipend for home office setup and ongoing expenses.

• Ensure your resume and cover letter highlight specific examples of Atlassian solutions you've designed and implemented, and how they drove business outcomes.
• Develop a portfolio that showcases your technical and presentation skills, including any whitepapers, case studies, or workshops you've led.
• Prepare to back your claims with metrics: be ready to quantify the impact of your solutions on previous clients or projects.
• Demonstrate a deep understanding of Agile, ITSM, and DevOps principles, and be prepared to discuss how you've applied these in real-world scenarios.
• Practice your storytelling skills: be able to articulate complex technical solutions in a clear, concise manner that resonates with both technical and executive audiences.
• Stay up-to-date with the latest trends and developments in the Atlassian ecosystem and broader digital transformation landscape to show your commitment to ongoing learning and professional development.
• Be prepared to discuss your experience with remote work tools and strategies, and how you maintain productivity and collaboration in a distributed team environment.