AU Broker Support Specialist | AU | WFH
WFA Digital Insight
The remote job market is witnessing a surge in demand for skilled professionals in the mortgage and lending sector, with a 25% growth in job postings in the last year alone. As a Broker Support Specialist, you will play a crucial role in managing loan applications and providing excellent customer service. With Staff Domain Inc., you will have the opportunity to work with a team of experienced professionals and develop your skills in a fast-paced environment. According to recent statistics, the mortgage industry is expected to continue growing, making this an exciting time to join the field. Before applying, candidates should be aware of the importance of strong communication skills, attention to detail, and the ability to work under pressure.
Job Description
About the Role
The AU Broker Support Specialist role is a critical position that requires a highly organized and customer-focused individual to support brokers, referral partners, and the lending team throughout the loan application process. As a key member of the team, you will be responsible for managing inbound enquiries, providing preliminary lending guidance, and ensuring applications are complete before escalation to the local lending team. The role is ideal for someone with strong knowledge of Australian lending processes, excellent communication skills, and the ability to thrive in a fast-paced, detail-oriented environment.The Broker Support Specialist will work closely with brokers and internal stakeholders to keep applications progressing efficiently while maintaining accurate CRM records and managing turnaround times. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of the Australian lending industry.
Staff Domain Inc. is a leading company in the industry, and this role offers the opportunity to work with a talented team of professionals who are dedicated to providing excellent service to their clients.
What You Will Do
- Respond to inbound broker and referral partner inquiries
- Provide preliminary loan guidance and product information
- Collect initial client and application documentation
- Assess inquiry completeness before escalation to the local lending team
- Coordinate with brokers and internal stakeholders throughout the application process
- Maintain accurate records and CRM updates
- Support conversion of inquiries into formal loan applications
- Assist in managing turnaround times and application pipelines
- Communicate clearly and professionally with brokers and business partners
- Escalate complex scenarios to senior lending staff when required
What We Are Looking For
- Minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
- Strong understanding of Australian lending products and processes
- Experience dealing with brokers, lenders, or referral channels
- Excellent verbal and written communication skills
- Ability to explain lending concepts clearly and professionally
- Strong attention to detail and organizational skills
- Ability to multitask and work under pressure
- High level of professionalism and stakeholder management
Nice to Have
- Non-bank lending experience
- Experience in broker support or lending coordination
- Exposure to CRM and lending management systems
Benefits and Perks
- HMO, Dental, and Life Insurance for you and one free dependent from day one
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
- Opportunity to work with a talented team of professionals
- Professional development and growth opportunities
- Flexible working hours and remote work arrangements
How to Stand Out
- To stand out in this role, make sure to highlight your experience in the Australian lending industry and your ability to provide excellent customer service.
- When applying, be sure to include specific examples of times when you have successfully managed complex loan applications and provided effective support to brokers and referral partners.
- Be prepared to discuss your knowledge of Australian lending products and processes, as well as your experience with CRM and lending management systems.
- Consider creating a portfolio that showcases your skills and experience in the industry, including any relevant certifications or training programs.
- During the interview process, be sure to ask about the company culture and values, as well as opportunities for professional development and growth.
- When negotiating salary, be sure to research the market rate for the role and be prepared to discuss your expectations and requirements.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.