Auto Field Adjuster I, II, or Sr. - National General

About the Role

The Auto Field Adjuster role at Allstate is a critical position that requires a unique blend of technical and interpersonal skills. As a key member of the claims team, you will be responsible for investigating and resolving complex auto claims, working closely with policyholders, repair shops, and other stakeholders to ensure a fair and efficient claims process. Your day-to-day activities will involve conducting thorough investigations, analyzing data, and negotiating settlements.

The ideal candidate will have a strong understanding of the insurance industry, as well as excellent communication and negotiation skills. You will be working independently in the field, so you must be self-motivated and able to manage your time effectively. A company vehicle is provided, and you will be expected to travel to various locations to inspect vehicles and conduct interviews.

Allstate is a leading insurance company with a long history of providing excellent service to its customers. As a member of the Allstate team, you will be part of a dynamic and supportive environment that values innovation, teamwork, and customer satisfaction.

What You Will Do

• Conduct thorough investigations of auto claims, including inspecting vehicles and conducting interviews with policyholders and witnesses
• Analyze data and evidence to determine the extent of damages and negotiate settlements with repair shops and policyholders
• Communicate effectively with policyholders, repair shops, and other stakeholders to ensure a smooth claims process
• Stay up-to-date with industry trends and regulations, including changes to insurance policies and procedures
• Work closely with other members of the claims team to ensure a cohesive and efficient claims process
• Manage your time effectively to meet deadlines and prioritize multiple tasks and responsibilities
• Maintain accurate and detailed records of claims activities, including reports and correspondence
• Collaborate with other departments, such as underwriting and customer service, to ensure a comprehensive understanding of customer needs
• Participate in training and development programs to enhance your skills and knowledge of the insurance industry

What We Are Looking For

• 2+ years of experience in auto claims adjusting or a related field
• Active adjuster license
• Strong analytical and negotiation skills
• Excellent communication and customer service skills
• Ability to work independently in the field
• Proficiency in Microsoft Office, including Excel
• Experience with CCC estimating software
• Bachelor's degree in a related field, such as business or insurance

Nice to Have

• Experience with other estimating software, such as Xactimate
• Knowledge of insurance industry trends and regulations
• Bilingual or multilingual skills
• Experience working in a fast-paced, dynamic environment

Benefits and Perks

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangement, including remote work options
• Professional development and training programs
• Company vehicle and expenses reimbursement
• Opportunity to work with a leading insurance company and contribute to a dynamic and supportive team

• Make sure to highlight your analytical and negotiation skills in your application, as these are critical to success in this role.
• Research the insurance industry and stay up-to-date with trends and regulations to demonstrate your knowledge and commitment to the field.
• Emphasize your ability to work independently and manage your time effectively, as this is a key aspect of the job.
• Consider obtaining certification as an auto claims adjuster to demonstrate your expertise and enhance your job prospects.
• Prepare to discuss your experience with estimating software, such as CCC, and be ready to provide examples of how you have used these tools in previous roles.
• Be prepared to ask questions about the company culture and values, as well as the opportunities for professional development and growth within the organization.
• Don't be afraid to negotiate your salary and benefits package, as this is a common practice in the industry.