AV & Event Engineer L2

Twilio·Remote(Remote - US)

Software Development

WFA Digital Insight

As the demand for skilled AV professionals continues to rise, with a 25% growth in remote event support roles in 2025, this opportunity at Twilio stands out. With its strong remote-first culture, Twilio is an attractive employer for those seeking flexible work arrangements. To succeed in this role, candidates will need a strong technical foundation in AV technologies, excellent problem-solving skills, and the ability to work independently in a fast-paced environment. Before applying, consider highlighting your experience with event planning, technical support, and team collaboration.

Job Description

About the Role

The AV and Events Engineer L2 role is a critical part of Twilio's global operations, supporting the company's remote-first hybrid work environment. This position requires a skilled professional to manage audiovisual technology, provide support for office AV needs, remote event support, and executive support for industry conferences. As an AV and Events Engineer L2, you will be responsible for ensuring seamless audiovisual experiences across various platforms, collaborating with event organizers, and staying up-to-date with the latest AV technology trends.

Twilio's commitment to remote work and global inclusion means that you will be part of a vibrant team with diverse experiences, making a global impact each day. The company's culture of connection and strong work ethic will provide you with a dynamic and rewarding work environment.

What You Will Do

Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues.
Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment.
Collaborate with event organizers to understand AV requirements and provide recommendations for AV setup, equipment selection, and configuration.
Assist in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions.
Provide executive-level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance.
Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions.
Research and evaluate new AV tools, software, and equipment, including bleeding-edge technologies.
Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement of AV assets as needed.
Collaborate with cross-functional teams, including IT, facilities, and event planning, to coordinate AV requirements.
Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques.
Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications.

What We Are Looking For

3+ years of experience in AV engineering, event support, or a related field.
Strong technical skills in AV technologies, including audio systems, video displays, and video conferencing tools.
Excellent problem-solving and troubleshooting skills, with the ability to work independently.
Experience with event planning, execution, and support, including remote events.
Strong communication and collaboration skills, with the ability to work with cross-functional teams.
Ability to stay up-to-date with the latest AV technology trends and advancements.
Experience with AV equipment management, including setup, installation, and maintenance.
Certification in AV engineering or a related field (optional but preferred).
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Nice to Have

Experience with webinars, virtual conferences, and live streaming sessions.
Knowledge of bleeding-edge AV technologies, including AI-powered solutions.
Certification in event planning or management (optional but preferred).
Experience with remote work environments and virtual teams.

Benefits and Perks

Competitive salary and benefits package.
Opportunity to work with a dynamic and rewarding remote-first company.
Collaborative and supportive work environment with a strong culture of connection.
Flexible work arrangements, including remote work options.
Professional development opportunities, including training and certification programs.
Access to the latest AV technologies and equipment.
Recognition and reward programs for outstanding performance.
Comprehensive health and wellness programs, including mental health support.
Generous PTO and vacation time, including holidays and sick leave.

How to Stand Out

Ensure your resume and cover letter highlight your technical skills in AV technologies and experience with event support.
Research Twilio's company culture and values to demonstrate your understanding of the company's remote-first approach.
Be prepared to provide specific examples of your experience with AV equipment management, event planning, and technical support.
Showcasing your ability to work independently and troubleshoot technical issues will be beneficial in the application process.
Consider creating a portfolio or examples of your work in AV engineering or event support to demonstrate your expertise.
When discussing salary, be prepared to negotiate based on your experience and industry standards.
Look for red flags such as unclear expectations, lack of communication, or inadequate resources during the application process.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.