AV & Event Engineer L4

About the Role

The role entails close collaboration with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations. You will also be responsible for managing AV infrastructure, troubleshooting technical issues, and providing timely resolutions to ensure uninterrupted AV services. As a mentor to members of the End User Computing and Operations team, you will play a key role in growing and developing the team's technical expertise.

Twilio's innovative approach to digital communications and its commitment to empowering developers worldwide to craft personalized customer experiences make this role an exciting opportunity for those passionate about AV technology and event support.

What You Will Do

• Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.
• Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
• Support remote, executive, and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences.
• Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.
• Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.
• Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities.
• Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment.
• Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.
• Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.

What We Are Looking For

• Strong technical expertise in AV technology trends, bleeding-edge tools, and certifications.
• Experience in managing and supporting audiovisual technology solutions in a fast-paced, global work environment.
• Excellent problem-solving and troubleshooting skills, with the ability to provide timely resolutions to technical issues.
• Strong collaboration and communication skills, with the ability to work effectively with internal stakeholders, event planners, and vendors.
• Experience in mentoring and developing the technical expertise of team members.
• Strong understanding of AV infrastructure, including network architecture and system integration.
• Ability to stay updated with the latest AV technology trends and best practices.
• Experience in creating user documentation and conducting training sessions.
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and propose innovative solutions.

Nice to Have

• Experience in working with remote and hybrid work environments.
• Knowledge of digital communications and customer experience technologies.
• Experience in managing and supporting executive and high-profile events.
• Strong understanding of IT service management frameworks and methodologies.
• Experience in working with agile development methodologies and version control systems.

Benefits and Perks

• Competitive compensation package.
• Opportunities for professional growth and development in a dynamic and inclusive environment.
• Flexible working hours and remote work arrangements.
• Access to cutting-edge AV technology and tools.
• Collaborative and diverse work environment with a vibrant team of professionals.
• Opportunities for networking and professional development through industry conferences and events.
• Comprehensive health and wellness benefits, including mental health support and employee assistance programs.
• Generous paid time off and holiday leave policy.
• Access to employee resource groups and diversity and inclusion initiatives.

• Tip: Showcase your technical expertise in AV technology trends and certifications, highlighting your experience in managing and supporting audiovisual technology solutions in a fast-paced, global work environment.
• Research Twilio's remote-first culture and be prepared to discuss how your skills and experience align with the company's values and mission.
• Emphasize your ability to collaborate and communicate effectively with internal stakeholders, event planners, and vendors, providing examples of successful event support and AV technology deployments.
• Prepare to discuss your experience in mentoring and developing the technical expertise of team members, highlighting your ability to create user documentation and conduct training sessions.
• Demonstrate your understanding of the latest AV technology trends and best practices, and be prepared to propose innovative solutions to enhance the AV experience.
• Highlight your experience in working with remote and hybrid work environments, and your ability to adapt to a fast-paced, global work environment.
• Be prepared to discuss your salary expectations and negotiate your compensation package, taking into account the company's benefits and perks.