BACK OF HOUSE

About the Role

The back of house team is the backbone of any restaurant, and this role is no exception. You will be working closely with the kitchen staff, servers, and management to ensure that customers receive an exceptional dining experience. Your attention to detail, communication skills, and ability to work under pressure will be essential in this fast-paced environment.

Buffalo Wild Wings - Fralich, Inc. is committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of the team, you will have access to training and resources to help you excel in your role and advance in your career.

What You Will Do

• Coordinate daily restaurant operations, including managing inventory and supplies
• Supervise and support staff to ensure high standards of customer service and quality
• Implement processes to improve efficiency and customer satisfaction
• Maintain a clean and safe working environment, adhering to health and safety regulations
• Collaborate with the front of house team to ensure seamless service
• Manage customer complaints and feedback, providing resolutions and improvements
• Develop and implement strategies to increase customer loyalty and retention
• Analyze sales data and customer feedback to identify areas for improvement
• Work closely with the kitchen staff to ensure high-quality food preparation and presentation
• Participate in staff training and development programs to enhance skills and knowledge

What We Are Looking For

• High school diploma or equivalent required
• At least 1-2 years of experience in a restaurant, retail, or supervisory role
• Basic computer skills, including proficiency in Microsoft Office and point-of-sale systems
• Excellent communication and customer service skills
• Ability to work well under pressure and manage multiple tasks simultaneously
• Basic writing skills and proficiency in math and financial management
• Fluency in English, with ability to communicate effectively with staff and customers
• Experience with inventory management and supply chain logistics
• Knowledge of health and safety regulations and procedures

Nice to Have

• Experience with digital marketing and social media platforms
• Certification in food safety and handling
• Knowledge of restaurant management software and systems
• Experience with staff training and development programs

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Access to training and development programs
• Flexible scheduling and remote work options
• Discounts on food and merchandise
• Health and wellness programs, including mental health support
• Recognition and reward programs for outstanding performance
• Paid time off and vacation days

• Be prepared to provide specific examples of your customer service and supervisory experience in your application and interview.
• Make sure to highlight your basic computer skills and proficiency in Microsoft Office and point-of-sale systems.
• Show enthusiasm and passion for the restaurant industry, and demonstrate your knowledge of health and safety regulations and procedures.
• Use the GENTLE and RMTI5LjEyMS40MC4xNg== keywords in your application to demonstrate that you have read the job post completely.
• Prepare to discuss your experience with inventory management and supply chain logistics, and be ready to provide examples of how you have improved efficiency and customer satisfaction in previous roles.
• Consider creating a portfolio or examples of your work, such as menus, customer feedback, or staff training programs, to demonstrate your skills and experience.