Bilingual Client Success Manager (ENG/FR)

Hook + Ladder Digital·Remote(Canada)
Customer Success

WFA Digital Insight

With demand for bilingual professionals in Canada's digital landscape on the rise, this role stands out for its focus on strategic client success management. As the remote work trend continues, having high autonomy and flexibility in managing client relationships is key. Given the growth of Canada's restaurant industry, candidates with a strong marketing agency background and fluency in Quebecois French and English are in high demand. Before applying, consider how your skills align with the evolving needs of Canada's fastest-growing brands.

Job Description

## About the Role Hook + Ladder Digital is seeking a Bilingual Client Success Manager to act as the strategic partner for some of Canada's most recognized restaurant brands. ## Responsibilities The role involves owning and leading client relationships for franchise or restaurant brands, requiring marketing agency experience. ## Requirements - 2+ years of experience in owning or leading client relationships for franchise or restaurant brands - Marketing agency experience - Fully fluent in Quebecois French and English ## Benefits - High accountability and high reward for strategic outcomes - Elite autonomy with zero micromanagement - Remote-First, Flexible PTO policy

How to Stand Out

- To stand out, emphasize your experience in managing client relationships for restaurant or franchise brands, highlighting any success stories.

  • Ensure you have a strong portfolio that showcases your marketing agency experience and bilingual skills.
  • Prepare to discuss how you handle high accountability and autonomy in a remote work setting.
  • Familiarize yourself with the current trends in Canada's restaurant industry to demonstrate your passion and knowledge.
  • Practice your French and English language skills to ensure fluency, as it is a critical requirement for this role.

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