Bilingual Operational Excellence Manager

About the Role

In this role, you will work closely with customers' shop floor staff, frontline leaders, CI directors, and C-level executives to achieve significant personal growth and tremendous productivity gains. Your expertise in Lean principles, combined with your coaching skills, will enable you to facilitate shop-floor huddles, leadership team daily vital signs meetings, and process improvement activities.

What You Will Do

• Oversee and coach 5-7 customers at a time, ensuring successful implementation of QAD Redzone software
• Train customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitate shop-floor huddles and leadership team daily vital signs meetings to support action cycles on the shop floor
• Track performance data and customer uplifts throughout the deployment
• Lead process improvement and kaizen activities for customers
• Openly share feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitate remote weekly customer progress meetings
• Identify miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manage project schedules with customers
• Provide Success Assessments upon project completion
• Deliver executive overviews and provide customers with information related to all Redzone programs
• Troubleshoot customer technical issues as needed

What We Are Looking For

• Fluent in both English and Spanish
• Senior Operations Leadership experience in manufacturing environments
• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
• Ability to develop/maintain strong relationships with clients and internal teams
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high-paced, high-growth environment
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech-friendly and comfortable communicating technical requirements about networking, wireless, and software information

Nice to Have

• Programmable Logic Controller (PLC) experience and familiarity
• Experience with similar software or systems
• Certification in Lean or Six Sigma

Benefits and Perks

• Base pay range: competitive, depending on experience
• Annual company performance bonus
• U.S. benefits package includes medical, dental, and vision coverage
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Life insurance
• Paid time off and holidays
• Remote work stipend and equipment provided
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

• Ensure your resume and cover letter highlight your experience in manufacturing environments and your proficiency in English and Spanish.
• Be prepared to discuss specific examples of your coaching and project management experience, and how you have driven process improvements in previous roles.
• Familiarize yourself with QAD Redzone software and Lean principles to demonstrate your technical expertise.
• Showcase your ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Prepare questions to ask the interviewer about the company culture, team dynamics, and opportunities for growth and development.
• Consider creating a portfolio of your work, including any relevant certifications or training programs you have completed.