Bilingual Patient Access Specialist - Remote

About the Role

The ideal candidate will have a strong understanding of payer coverage and reimbursement, as well as experience in a contact center or patient support environment. You will be responsible for managing patient caseloads, providing ongoing patient support, and ensuring compliance with HIPAA and regulatory requirements.

In this role, you will have the opportunity to work with a leading global provider of clinical research services, commercial insights, and healthcare intelligence. IQVIA's mission is to create intelligent connections to accelerate the development and commercialization of innovative medical treatments, and you will play a vital role in achieving this goal.

What You Will Do

• Serve as the primary point of contact for patients, providers, and stakeholders
• Conduct inbound and outbound calls to support program services
• Perform insurance benefit investigations and verify coverage
• Support prior authorizations and appeals processes
• Assist with copay and patient assistance program enrollment
• Provide ongoing patient support and adherence coordination
• Document all interactions accurately and timely
• Deliver high-quality customer service across communication channels
• Collaborate with field representatives and internal teams
• Manage patient caseloads with timely follow-up
• Ensure compliance with HIPAA and regulatory requirements
• Identify and report adverse events and product complaints
• Troubleshoot issues and escalate as needed

What We Are Looking For

• Bilingual - Spanish speaker
• High School Diploma or equivalent
• 3-5+ years of experience in medical billing, reimbursement, or insurance verification
• Robust understanding of payer coverage and reimbursement (medical and pharmacy)
• Experience in a contact center or patient support environment
• Proficiency with Microsoft Office and CRM systems
• Strong written and verbal communication skills
• High attention to detail and multitasking ability
• Ability to work independently in a virtual environment
• Problem-solving and solution-oriented mindset
• Knowledge of HIPAA and data privacy requirements

Nice to Have

• Associate or Bachelor’s degree
• Experience in a Patient Support Services (Hub) environment with focus on rare diseases
• Healthcare or pharmaceutical customer service experience

Benefits and Perks

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment
• Recognition and reward programs
• Employee assistance programs
• Ongoing training and education opportunities

• To stand out in this role, highlight your experience in patient support services and insurance verification, and be prepared to provide specific examples of your problem-solving skills.
• Make sure you have a strong understanding of HIPAA and data privacy requirements, and be prepared to discuss how you would handle sensitive patient information.
• Develop your skills in Microsoft Office and CRM systems to improve your efficiency and effectiveness in this role.
• Practice your communication skills, both written and verbal, to ensure you can provide high-quality customer service to patients and stakeholders.
• Be prepared to discuss your experience working in a virtual environment and how you stay organized and motivated in a remote work setting.
• Research IQVIA's mission and values to understand the company culture and how you can contribute to it.
• Prepare to discuss your ability to work independently and as part of a team, and how you handle conflicting priorities and tight deadlines.