Bilingual Travel Customer Service Representative-Remote (ON, CA)

namename·Remote(Canada)
Support
Excel

WFA Digital Insight

The demand for skilled travel professionals with bilingual capabilities has grown significantly in recent years, with remote work amplifying the need for adaptable and tech-savvy candidates. Excel skills are in high demand for this type of role, alongside travel industry certifications. Aspire Lifestyles stands out for its commitment to career growth and comprehensive benefits, making this role an attractive option for those looking to elevate their travel career in a remote setting.

Job Description

About the Role

As a Bilingual Travel Customer Service Representative, you will have the opportunity to work with a global concierge leader, providing high-quality service to clients worldwide.

Responsibilities

  • Book and manage customized travel for flights, hotels, and car rentals using GDS systems
  • Support members with cancellations, re-bookings, and unexpected travel disruptions
  • Deliver polished, professional service via phone, email, and chat
  • Guide members on how to get the most from their exclusive travel benefits

Requirements

  • Fluent in French and English (written and spoken)
  • TICO certified
  • GDS experience required
  • At least 2 years of travel, airline, or hospitality experience
  • Strong customer service or call center background

Benefits

  • Permanent, full-time remote role
  • Comprehensive benefits after 30 days
  • Career growth with a company that promotes from within
  • Paid training designed to strengthen your expertise

How to Stand Out

  • Ensure your resume highlights bilingual proficiency and relevant travel industry experience.
  • Be prepared to demonstrate your GDS system proficiency and TICO certification during the interview process.
  • Show examples of how you've handled complex customer inquiries and travel disruptions in previous roles.
  • Familiarize yourself with Aspire Lifestyles' services and values to demonstrate your knowledge and enthusiasm for the company.
  • Consider creating a portfolio or examples of your work to showcase your customer service skills and attention to detail.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.