Billing and Collection Specialist - Philippines

About the Role

The role entails a deep understanding of billing processes, billing software, and CRM systems, as well as a strong analytical mindset to extract actionable insights from data. You will be expected to generate and distribute customer invoices, manage accounts receivable, and conduct bad debt risk assessments. Your ability to identify opportunities for process improvements, revenue optimization, and cost reduction will be essential in driving the company's growth.

The team at Chargeflow is passionate about innovation and excellence, and this role offers a unique opportunity to be part of a company that's revolutionizing the fintech industry. You will be working with a talented group of professionals who are dedicated to building a fraud-free global commerce ecosystem.

What You Will Do

• Generate and distribute customer invoices, ensuring accurate pricing, billing terms, and contract compliance
• Manage accounts receivable and cash reconciliation to ensure accurate financial reporting
• Monitor and track accounts receivable balances and collections, taking proactive measures to address outstanding payments
• Conduct phone calls to clients or ex-clients with outstanding balances to facilitate collections
• Perform bad debt risk assessment and manage long-term outstanding invoices
• Generate regular reports on billing and collection performance, key metrics, and trends for management review
• Conduct analysis to identify opportunities for process improvements, revenue optimization, and cost reduction
• Develop strong relationships with key customers, understanding their billing requirements, and proactively addressing their needs
• Support global cash flow forecast processes on a weekly and month-end basis
• Collaborate with finance, sales, and customer success teams to address customer inquiries and resolve issues

What We Are Looking For

• Bachelor's degree in Business Administration, Finance, Accounting, or related field
• At least 5 years of hands-on experience in collection, billing operations, or related fields
• Excellent communication and interpersonal skills, with a strong ability to work effectively in a team environment
• Proficiency with billing processes, billing software, and CRM systems (e.g., HubSpot, Excel)
• Strong analytical skills, with the ability to extract actionable insights from data
• Proven experience within the fintech and payment processing industry
• Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability
• Excellent English skills, both written and verbal

Nice to Have

• MBA or related postgraduate degree
• Experience with Stripe, Shopify, or other billing software
• Knowledge of accounting principles and financial reporting standards
• Certification in a related field, such as accounting or finance

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge AI-driven solution
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to a global network of professionals in the fintech industry
• Health and wellness programs
• Retirement savings plan

• Make sure to highlight your experience with billing software and CRM systems, such as HubSpot and Excel, in your resume and cover letter.
• Be prepared to provide specific examples of your ability to manage accounts receivable, conduct bad debt risk assessments, and optimize revenue processes.
• Showcase your analytical skills by providing examples of how you've extracted actionable insights from data to drive process improvements and revenue growth.
• Demonstrate your understanding of the fintech industry and the company's mission and values.
• Be prepared to discuss your experience working in a fast-paced environment and your ability to thrive in a dynamic work setting.
• Ensure your English language skills are excellent, both written and verbal, as this is a requirement for the role.