Billing AR Analyst
WFA Digital Insight
As the demand for skilled billing and accounts receivable professionals continues to grow, with a 25% increase in job postings in the last year, Fivetran is seeking a Billing AR Analyst to join their team. This role is particularly interesting given the current remote job market, where companies are looking for experts who can manage complex financial operations from anywhere. With the increasing adoption of digital payment systems, professionals with expertise in Salesforce, Excel, and Google Sheets are in high demand. Fivetran, a leader in data integration, offers a unique opportunity to work with a cutting-edge platform and a global team. Before applying, candidates should be aware that this role requires working non-standard hours to support global business operations and have experience with billing operations, cash application, and AR reporting.
Job Description
About the Role
The Billing AR Analyst will play a critical role in Fivetran's financial operations, responsible for managing day-to-day billing operations, cash application, and collections support for the India team. This role is focused on ensuring the accurate and timely generation of invoices, application of payments, and reconciliation of payments to invoices and bank statements. The successful candidate will work closely with the Order Management, Deal Desk, Revenue Accounting, and Collections teams to resolve customer queries and improve cash velocity.As a key member of the financial operations team, the Billing AR Analyst will be responsible for identifying and resolving billing discrepancies, managing unapplied cash, and short payments, and providing support for periodic reconciliations and month-end close activities. This role will also involve partnering with internal stakeholders to ensure that invoices are accurate, payments are applied correctly, and customer queries are resolved quickly.
Fivetran is a fast-growing company with a global presence, and this role offers the opportunity to work with a talented team of professionals who are passionate about data integration and financial operations.
What You Will Do
- Execute daily billing cycles and ensure timely generation, distribution, and correction of invoices in the ERP system
- Process standard billing adjustments, credit/debit memos, and chargebacks under the guidance of senior team members
- Apply high volumes of customer payments and reconcile payments to invoices and bank statements
- Monitor and resolve unapplied cash, short payments, and basic escalation items on a daily basis to maintain AR sub-ledger accuracy
- Support periodic reconciliations and provide documentation for month-end close activities
- Perform outbound collections activities, including sending dunning notices, following up on overdue balances, and updating AR aging notes
- Serve as the first point of contact for standard customer billing and payment queries, resolving routine issues and escalating complex disputes to senior team members
- Participate in User Acceptance Testing (UAT) for SFDC/NetSuite and related system updates
- Assist in drafting and updating Standard Operating Procedures (SOPs), runbooks, and training materials to support operational continuity
What We Are Looking For
- 2+ years of experience in billing operations, accounts receivable, or a related field
- Strong knowledge of billing systems, including NetSuite or equivalent ERP systems
- Experience with Salesforce, Excel, and Google Sheets
- Strong analytical and problem-solving skills, with the ability to identify and resolve billing discrepancies
- Excellent communication and customer service skills, with the ability to work with internal stakeholders and external customers
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
- Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date records
- Experience with payment gateway tools and integration platforms (e.g., Celigo)
Nice to Have
- Experience with Jira, Zendesk, and Avalara
- Knowledge of accounting principles and financial regulations
- Certification in accounts receivable or a related field
- Experience working in a global company with a remote team
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge data integration platform
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work arrangements
- Access to a global network of professionals and industry leaders
- Comprehensive health insurance and wellness programs
- Generous paid time off and vacation policies
- Remote stipend and equipment allowance
- Equity and stock options
- Recognition and reward programs for outstanding performance
- Ongoing training and development opportunities
How to Stand Out
- Highlight your experience with billing systems, including NetSuite or equivalent ERP systems, and demonstrate your ability to manage complex billing operations.
- Showcase your analytical and problem-solving skills, with examples of how you have identified and resolved billing discrepancies in previous roles.
- Be prepared to discuss your experience with customer service and communication, including examples of how you have resolved customer queries and escalated complex issues.
- Emphasize your ability to work in a fast-paced environment and prioritize multiple tasks and deadlines, with examples of how you have managed multiple projects and met tight deadlines.
- Research Fivetran's company culture and values, and be prepared to discuss how your skills and experience align with their mission and goals.
- Prepare examples of your experience with Salesforce, Excel, and Google Sheets, and demonstrate your ability to learn new systems and tools quickly.
- Be prepared to discuss your experience working in a global company with a remote team, and highlight your ability to work independently and collaboratively in a virtual environment.
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