Billing Operations Manager
WFA Digital Insight
As the demand for digital transformation accelerates, companies like Elevenlabs are at the forefront, leveraging AI to drive innovation. With a 25% increase in AI adoption in the last year, the need for skilled billing operations managers has never been more pressing. Elevenlabs, having raised $781M in funding, is well-positioned for rapid growth. This role stands out for its focus on operational ownership, requiring a unique blend of technical and interpersonal skills. Candidates should be prepared to showcase their ability to navigate complex billing systems and collaborate with cross-functional teams.
Job Description
About the Role
The Billing Operations Manager at Elevenlabs plays a crucial role in ensuring the seamless execution of billing operations across hundreds of enterprise accounts. This role is at the intersection of sales, customer success, finance, and engineering, making it a challenging and rewarding position for those who enjoy navigating complex systems. The ideal candidate will be responsible for the full billing lifecycle, from provisioning new customers to managing churned accounts, all while ensuring accuracy and efficiency.Day-to-day, the Billing Operations Manager will work closely with the sales team to translate closed-won deals into correctly configured subscriptions, partner with engineering to automate processes, and collaborate with finance to resolve discrepancies. This role requires a deep understanding of billing platforms such as Stripe, as well as proficiency in Salesforce and Excel.
What You Will Do
- Translate closed-won deals from Salesforce into correctly configured subscriptions in billing platforms
- Own the reconciliation between executed order forms and provisioning requests
- Partner with Engineering to identify automation opportunities and build guardrails for faster provisioning
- Manage the full billing lifecycle of enterprise accounts
- Resolve discrepancies before they become revenue problems
- Catch configuration drift before it impacts billing
- Build processes to make billing invisible to other teams
- Work with Sales and Legal to resolve gaps in provisioning requests
- Collaborate with Customer Success to ensure smooth customer onboarding
- Develop and maintain detailed documentation of billing processes
What We Are Looking For
- Experience in billing operations or a related field
- Proficiency in Salesforce and Excel
- Strong understanding of billing platforms such as Stripe
- Ability to navigate ambiguity and complexity
- Excellent communication and collaboration skills
- Experience working in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Ability to work autonomously and make decisions with minimal supervision
- Experience with automation tools and processes
Nice to Have
- Experience in a high-growth startup environment
- Knowledge of AI technologies and their applications
- Certification in billing or operations management
- Experience working with global teams and customers
Benefits and Perks
- Competitive salary
- Annual discretionary stipend for professional development
- Annual discretionary stipend for social travel
- Co-working stipend for remote workers
- Opportunity to work with a cutting-edge AI company
- Collaborative and dynamic work environment
- Access to the latest technologies and tools
- Flexible work arrangements and remote work options
- Annual company offsite in a new location
How to Stand Out
- Ensure your resume highlights experience with billing platforms and operations management.
- Prepare examples of times when you've successfully navigated complex billing discrepancies.
- Familiarize yourself with Elevenlabs' products and services to understand how billing operations fit into the larger picture.
- Practice explaining technical billing concepts in a clear, non-technical way, as you'll be working with cross-functional teams.
- Be prepared to ask questions about the company culture and how the billing operations team contributes to it.
- Showcase your ability to work autonomously and make decisions with minimal supervision.
- Highlight any experience with automation tools and processes, and be ready to discuss how you can apply these skills to the role.
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