Billing Senior Analyst

About the Role

As a key member of the billing team, the Senior Billing Analyst will be responsible for monitoring AR aging, identifying risk drivers, and taking proactive actions to reduce aged debt. They will also review accounts monthly with customers and sales teams, provide monthly cash forecasting, and attend quarterly business reviews. The ability to work in a fast-paced, dynamic environment and to prioritize multiple tasks and projects is essential for this role.

Equinix is a global leader in digital infrastructure, and this role offers the opportunity to work with a talented team of professionals who are passionate about shaping the future of connectivity. The company values innovation, customer focus, and teamwork, and is committed to creating a work environment that is inclusive, supportive, and empowering.

What You Will Do

• Lead the process of monitoring AR aging and identifying risk drivers to reduce aged debt
• Review accounts monthly with customers and sales teams to ensure timely and accurate billing
• Provide monthly cash forecasting and attend quarterly business reviews with sales teams and customers
• Attend regional customer meetings to track global issues and provide support
• Create quarterly executive decks to present to the Global Account Team and GBCC Leadership
• Maintain a global dispute tracker and work with cross-functional teams to resolve disputes
• Act as first line support for disputes and non-payment escalations
• Lead regional or global customer support and work through customer handbooks
• Ensure new accounts are included in the Global Pricing Agreements
• Participate in projects and ad hoc assignments as needed
• Streamline end-to-end processes and ensure system and process efficiencies
• Validate data against executed contracts and identify upstream drivers of billing and receivables issues

What We Are Looking For

• 5+ years of experience in billing, accounts receivable, credit control, or invoice-to-cash functions
• Demonstrated experience managing collections and customer risk
• Proficiency with ERP systems and Microsoft Excel
• Bachelor's degree preferred
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects
• Experience working with cross-functional teams, including sales, operations, and IT

Nice to Have

• Experience with project management and process improvement initiatives
• Knowledge of digital infrastructure and the technology industry
• Certification in accounting or a related field
• Experience working in a global environment with multiple customers and stakeholders

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a talented team of professionals who are passionate about shaping the future of connectivity
• Flexible and remote work options
• Professional development and training opportunities
• Access to cutting-edge technology and digital infrastructure
• Comprehensive health and wellness benefits
• Retirement savings plan and equity options

• Make sure to highlight your experience with Excel and ERP systems in your application, as these skills are essential for the role.
• Showcase your analytical and problem-solving skills by providing specific examples of how you have managed complex billing systems and resolved disputes.
• Demonstrate your ability to work in a fast-paced, dynamic environment by describing your experience working in a similar role or industry.
• Be prepared to discuss your experience working with cross-functional teams, including sales, operations, and IT.
• Research Equinix's company culture and values, and be prepared to explain why you are a good fit for the role and the company.
• Consider creating a portfolio or sample work that demonstrates your skills and experience in billing and accounts receivable management.