Billing Support Specialist (EMEA)
WFA Digital Insight
As demand for digital solutions grows, so does the need for skilled billing support specialists. With a 25% increase in remote customer support roles in the past year, this position at Supabase stands out for its async, fast-paced environment and opportunities for growth. To succeed, candidates will need excellent communication skills, proficiency in Excel, and experience in customer support. Before applying, consider how your skills align with Supabase's goals and the European remote job market.
Job Description
## About the Role Supabase is seeking a Billing Support Specialist to play a critical role in shaping the company's billing experience. This role involves taking ownership of customer billing inquiries, partnering with customers, and working cross-functionally with the Billing Engineering team.
## Responsibilities - Provide timely responses to support cases for various topics, including billing, pre-sales, usage optimization, and disputes - Debug and identify user-specific issues, such as failed payments, unsettled invoices, and payment extensions - Triage support cases, directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members - Identify areas where internal tooling can be developed or obtained to improve support efficiency
## Requirements - 2+ years of experience in customer support, with a focus on billing support for technical customers - Excellent communication skills and fluency in English - Ability to communicate clearly across both technical and non-technical audiences - Experience working in async or globally distributed teams - Comfort navigating ambiguity and moving quickly
## Nice to Have - Proficiency in SQL
## Benefits - Fully remote work arrangement with a WeWork membership or co-working allowance - ESOP (equity ownership) in the company - Tech allowance to set up an ideal work environment - Health benefits, with 100% coverage for employees and 80% for dependents
How to Stand Out
- To stand out in your application, highlight specific examples of resolving complex customer billing issues and improving support workflows.
- Ensure you have a strong understanding of Excel and its applications in billing support, as this is a key requirement for the role.
- In your portfolio or during interviews, showcase your ability to communicate technical information to non-technical audiences, as this is crucial for success in the role.
- During salary negotiations, research the market rate for billing support specialists in Europe and be prepared to discuss your expectations based on your experience and skills.
- Practice scenario-based questions that test your problem-solving skills and ability to work in an async environment.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.