Business Analyst
WFA Digital Insight
The demand for skilled business analysts in the remote job market has skyrocketed, with a 25% increase in job postings over the past year. As companies continue to navigate complex financial systems and processes, the need for experts who can effectively manage and analyze data has become paramount. Aspire, a leading company in the industry, is now seeking a highly skilled Business Analyst to join their team. With the rise of remote work, candidates can expect a highly competitive job market, and those with advanced Excel and Google Sheets skills are in high demand. Before applying, candidates should be prepared to demonstrate their ability to work in ambiguous environments and navigate complex financial systems.
Job Description
About the Role
As a Business Analyst at Aspire, you will play a critical role in supporting the company's financial systems and processes. You will be responsible for managing billing support issues, performing root cause analysis, and executing manual corrections and data fixes. The ideal candidate will have a strong blend of operations, systems support, process design, and problem-solving skills, with the ability to navigate ambiguity and define solutions.The Business Analyst will work closely with the finance team to ensure seamless day-to-day operations and strategic project work. This includes managing incident and event management, troubleshooting production issues, and leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
What You Will Do
- Manage billing support issues and financial system inquiries
- Perform root cause analysis to identify and resolve underlying system and process issues
- Execute manual corrections and data fixes using internal tools when necessary
- Support incident and event management, including troubleshooting and resolution of production issues
- Lead operational initiatives such as the introduction and implementation of annual contracts for enterprise customers
- Design, document, validate, and continuously improve operational processes
- Create and maintain process documentation and standard operating procedures
- Operate effectively in ambiguous environments, using judgment to define solutions rather than simply following established processes
- Collaborate with the finance team to ensure seamless day-to-day operations and strategic project work
- Troubleshoot production issues and perform root cause analysis
- Develop and maintain reports and dashboards to track key performance indicators
What We Are Looking For
- Strong financial analysis skills with finance and accounting domain expertise
- Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycle
- Ability to confidently discuss and support month-end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations
- Experience working with third-party financial and operational systems
- Proficiency in writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data
- Strong data validation, reconciliation, and root cause analysis skills
- Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis functions
- Experience creating, documenting, and maintaining Standard Operating Procedures (SOPs) and operational processes
Nice to Have
- Experience with Indeed's financial systems, processes, and data ecosystem, including familiarity with IQL and other internal reporting and operational tools
- Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflows
- Experience working with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation activities
- Knowledge of enterprise financial systems integrations and the flow of data between billing, payment, accounting, and reporting platforms
Benefits and Perks
- Remote work arrangement with flexible hours
- Opportunity to work with a leading company in the industry
- Collaborative and dynamic work environment
- Professional development opportunities, including training and mentorship
- Competitive compensation and benefits package
- Access to cutting-edge tools and technologies
- Recognition and reward for outstanding performance
How to Stand Out
- Ensure you have a strong foundation in financial analysis, accounting, and billing operations before applying
- Develop your skills in Google Sheets and Microsoft Excel, including Pivot Tables and data analysis functions
- Be prepared to provide examples of your experience with SQL queries and scripts
- Showcase your ability to work in ambiguous environments and navigate complex financial systems
- Highlight your experience with process improvement and operational excellence
- Prepare to discuss your experience with third-party financial and operational systems
- Be ready to provide examples of your analytical and problem-solving skills
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