Business Analyst, Payments and Fraud

Spokeo·Remote(United States)
Operations
Excel

WFA Digital Insight

As the demand for digital payment solutions continues to rise, companies like Spokeo are looking for skilled professionals to optimize their payments and fraud functions. With the global digital payments market projected to reach

0 trillion by 2027, the need for experts who can analyze complex data and drive business growth is more pressing than ever. In this role, you'll have the opportunity to work with a lean and growing team, utilizing your analytical skills to inform business decisions and prevent fraud. Before applying, consider how your skills in data analysis, SQL, and payments technology can help drive Spokeo's mission forward.

Job Description

About the Role

The Business Analyst, Payments and Fraud role at Spokeo is a critical addition to the company's operations team, responsible for driving performance, insight, and continuous improvement across the payments and fraud function. As a key member of this team, you will support the Payments & Fraud organization by bringing deeper technical analytics expertise to strengthen performance monitoring, scalable reporting, and data-driven optimization initiatives. Your day-to-day work will involve analyzing complex data sets, identifying trends and anomalies, and developing actionable recommendations for business leaders.

The Payments & Fraud team at Spokeo is dedicated to ensuring the security and integrity of the company's payment systems, and your work will be crucial in helping the team achieve its goals. You will report directly to the SVP of Operations and work closely with cross-functional teams to drive business growth and prevent fraud.

What You Will Do

  • Support the development of payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments
  • Write and optimize SQL queries to uncover trends, anomalies, and revenue opportunities
  • Translate complex data into clear, actionable recommendations for business leaders
  • Build and maintain dashboards to monitor fraud trends, payment declines, and overall payment health
  • Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements
  • Conduct fraud trend analysis and recommend mitigation strategies
  • Analyze payment decline drivers and develop decline salvage and optimization opportunities
  • Support initiatives related to account updater, retry strategies, and processor performance
  • Identify opportunities to reduce operational costs and losses while improving authorization rates
  • Communicate performance insights, root cause analysis, and mitigation strategies across teams

What We Are Looking For

  • Highly analytical, meticulous, and proactive, with strong attention to detail
  • Excellent organizational and communication skills (written and verbal)
  • Ability to work in a fast-moving, lean operational environment
  • Bachelor's degree in Business, Finance, Economics, Data Analytics, or a related field
  • 2+ years of experience in business analytics, preferably within payments and fraud
  • Strong SQL expertise and experience working with large, complex datasets
  • Proven ability to deliver business insights and performance-driven recommendations
  • Experience building dashboards and reporting in Tableau
  • Familiarity with card-not-present (CNP) subscription-based payments

Nice to Have

  • Prior experience with Cybersource Decision Manager or similar fraud decisioning tools
  • Knowledge of payment processing systems and protocols
  • Experience with data visualization tools beyond Tableau

Benefits and Perks

  • Bonus program and equity plans
  • 401K and comprehensive benefits package
  • 100% medical/dental/vision coverage
  • Unlimited employee PTO
  • Opportunity to work with a dedicated, remote-first team
  • Professional development and growth opportunities
  • Flexible and dynamic work environment
  • Access to cutting-edge technology and tools

How to Stand Out

  • Tip: Be prepared to provide specific examples of your experience working with SQL and data analysis tools.
  • Tip: Show a deep understanding of the payments and fraud landscape, including trends and best practices.
  • Tip: Highlight your ability to communicate complex technical concepts to non-technical stakeholders.
  • Tip: Emphasize your proactive and meticulous approach to problem-solving and analysis.
  • Tip: Be ready to discuss your experience with data visualization tools and dashboard creation.
  • Tip: Research Spokeo's company culture and values to demonstrate your alignment with the organization's mission.
  • Tip: Prepare to discuss your experience working in a fast-paced, remote environment and how you handle priorities and deadlines.

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