Business Development Manager

## About the Role The Business Development Manager role at Capita is a high-impact position that requires a unique blend of sales acumen, industry knowledge, and relationship-building skills. As part of the Growth team, you will be responsible for driving year-on-year revenue and margin growth across the Public Sector, identifying and qualifying new business opportunities, and developing compelling win strategies that align with customer needs. This role is home-based, with occasional travel for team collaboration and client engagement, offering the flexibility that many professionals seek in today's remote work environment.

The public services sector is undergoing significant transformation, with technology playing a pivotal role in enhancing service delivery and efficiency. As a Business Development Manager at Capita, you will be at the forefront of this change, working closely with clients to understand their needs and leveraging Capita's technology-enabled solutions to drive meaningful outcomes. Your success will not only contribute to the growth of Capita but also have a positive impact on the public services sector.

The team you will be joining is collaborative, forward-thinking, and committed to innovation, client value, and purposeful change. Capita's Growth Function is central to the company's strategy, focusing on improving and standardizing sales processes, creating consistency in training, technology, and knowledge sharing. This environment offers ample opportunities for professional growth and development, especially for those who are passionate about making a difference in the public sector.

## What You Will Do - Drive year-on-year revenue and margin growth across the Public Sector by identifying, qualifying, and closing new business opportunities.

• Develop compelling win strategies that align with customer needs and Capita's CPS propositions.
• Build relationships with key customer stakeholders across public sector organizations, focusing on trust, understanding, and mutual benefit.
• Embed Capita's technology-enabled solutions at the heart of new business opportunities by collaborating with market development, Win Centre, and technology teams.
• Use data, insight, and sales tools to manage your pipeline, forecast accurately, and inform strategic planning.
• Collaborate across CPS teams to ensure seamless transition of new business into delivery and account management.
• Engage with senior stakeholders and build trusted client relationships, leveraging your commercial acumen and understanding of business development best practices.
• Stay updated with industry trends, competitor activity, and emerging technologies that could impact the public services sector and Capita's offerings.
• Contribute to the development of Capita's growth strategy, sharing insights and recommendations based on your experience and market analysis.

• Good experience managing a business development or sales pipeline, with a track record of achieving targets and driving revenue growth.
• Confident and skilled at engaging with senior stakeholders and building trusted client relationships.
• Commercially astute, with the ability to qualify opportunities and shape tailored solutions that meet client needs.
• Strong understanding of business development best practices, including account planning, pipeline discipline, reporting, and risk management.
• Experience with sales tools and technology, with Salesforce experience being highly advantageous.
• Strong analytical and problem-solving skills, with the ability to use insight, research, and market intelligence to drive sales decisions.
• Ability to work collaboratively as part of a team, with a focus on achieving shared goals and objectives.

• Knowledge of the latest trends and technologies in the public services sector, including digital transformation strategies.
• Certification in sales or business development, such as a degree in Business Administration or a related field.
• Fluency in more than one language, given Capita's multinational client base and operations.
• Previous experience working in a remote or flexible work environment, with the ability to self-motivate and manage time effectively.

• Opportunity to step into a high-impact role within the Growth team, driving strategic business development across Local Government.
• 23 days’ holiday, rising to 27, with the opportunity to buy extra leave.
• The chance to take a paid day out of the office, volunteering for Capita's charity partners or a cause of your choice.
• Auto-enrolment to the company pension, life assurance, a cycle2work scheme, and other voluntary benefits designed to suit your lifestyle.
• Access to Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Flexible, home-based working with occasional travel for client and team meetings, providing a great work-life balance.

• Ensure your CV and cover letter are tailored to the Business Development Manager role, highlighting your experience in the public services sector and your skills in sales pipeline management.
• Prepare examples of how you have driven revenue growth and built trusted client relationships in previous roles.
• Familiarize yourself with Capita's technology-enabled solutions and be ready to discuss how you can leverage these to drive business growth.
• Use the interview as an opportunity to ask about Capita's growth strategy and how the Business Development Manager role contributes to it.
• Consider reaching out to current or former Capita employees to gain insights into the company culture and what it takes to succeed in this role.
• Be prepared to discuss your experience with sales tools and technology, including Salesforce and Adjust.
• Think about how you can demonstrate your passion for the public services sector and your commitment to making a meaningful impact through your work.