Business Development Representative- West

About the Role

The role entails a deep understanding of enterprise sales cycles, strong communication skills, and the ability to engage senior decision-makers and influencers. You will be responsible for developing and executing multi-channel outbound prospecting strategies, leveraging data, analytics, and modern sales tools to continuously optimize outreach effectiveness and engagement strategies.

Genesys is a global leader in AI-powered experience orchestration, with a platform that connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships. As a Business Development Representative, you will contribute to redefining customer experience through cloud and AI-driven innovation, working with a talented team of professionals who share a passion for delivering exceptional results.

What You Will Do

• Drive multi-channel outbound prospecting strategies to generate qualified pipeline across new logo and existing enterprise accounts
• Identify and prioritize high-value opportunities through deep account research, market insights, and customer intelligence
• Engage senior decision-makers and influencers to build credibility and advance strategic sales conversations
• Partner with Account Executives to develop and execute territory plans that increase pipeline coverage and conversion rates
• Uncover expansion opportunities within existing customers by aligning solutions to evolving business challenges and growth objectives
• Qualify inbound and marketing-generated leads into high-quality opportunities that accelerate sales velocity
• Position Genesys Cloud and CX solutions to connect customer challenges to measurable business outcomes
• Leverage data, analytics, and modern sales tools to continuously optimize outreach effectiveness and engagement strategies
• Maintain accurate pipeline visibility, activity tracking, and forecasting within Salesforce to support revenue predictability
• Consistently meet or exceed pipeline generation targets, meeting goals, and conversion metrics tied to territory performance

What We Are Looking For

• 1 to 3 or more years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
• Proven track record of outbound prospecting and pipeline generation in complex or enterprise-level accounts
• Experience engaging mid to senior-level stakeholders within large organizations
• Strong understanding of enterprise sales cycles and account-based selling approaches
• Proficiency with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms
• Strong communication, organization, and time management skills
• Demonstrated ability to manage multiple priorities in a performance-driven environment
• Ability to connect technical solutions to business value and understand the nuances of AI-driven sales tools

Nice to Have

• Experience selling or supporting customer experience, contact center, or cloud-based platforms
• Familiarity with AI-driven sales tools and data-informed prospecting strategies
• Exposure to account-based marketing or coordinated enterprise sales motions
• Strong business acumen with the ability to connect technical solutions to business value

Benefits and Perks

• Market-competitive salary with an anticipated base compensation range
• Opportunity to work with a global leader in AI-powered experience orchestration
• Collaborative and dynamic work environment with a talented team of professionals
• Professional development and growth opportunities within a global sales organization
• Access to cutting-edge technology and innovative solutions
• Flexible and remote work arrangements to ensure a healthy work-life balance
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous paid time off and holiday schedule

• Develop a strong understanding of Salesforce and its applications in enterprise sales cycles to stand out as a candidate.
• Leverage LinkedIn Sales Navigator to research and engage with potential clients, and utilize data-driven insights to inform your sales strategy.
• Showcase your ability to connect technical solutions to business value, and demonstrate a deep understanding of AI-driven sales tools and their applications.
• Prepare to discuss your experience with account-based selling approaches and enterprise sales cycles, and be ready to provide specific examples of your successes.
• Research Genesys' platform and solutions to understand how they can be applied to real-world customer challenges, and be prepared to discuss your ideas with the interview team.
• Emphasize your ability to work in a fast-paced, performance-driven environment, and highlight your strong communication and time management skills.
• Be prepared to negotiate your salary based on your experience and qualifications, and don't be afraid to ask about opportunities for professional development and growth within the company