Business Operations Analyst

About the Role

The day-to-day responsibilities of this role will involve providing analysis and reporting to support the clinical department, updating processes and procedures, and assisting with clinical implementation as needed. The ideal candidate will have a strong background in business operations, excellent analytical skills, and the ability to work in a fast-paced environment.

What You Will Do

• Provide analysis and reporting to support the clinical department within Communitas
• Update process and procedures and overall administrative tasks
• Assist with clinical implementation as requested by Leadership
• Support training initiatives and tasks as needed within Communitas
• Assess situations quickly and create short-term solutions with long-term plans for improvement
• Address points of escalation by identifying root cause and analysis related to the day-to-day operations within Communitas
• Generate reports and data to identify trends and strategically partner with department leaders
• Enable growth and capabilities through streamlining processes and systems
• Participate in calls and meetings as requested with clients and leadership
• Serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions

What We Are Looking For

• 4+ years of related work experience
• Bachelor’s degree in Business Administration or related degree
• Advanced reporting skills and significant experience working in Microsoft Word, Excel, and PowerPoint
• Ability to multitask, prioritize responsibilities, and take initiative with current projects
• Demonstrated flexibility with changing responsibilities
• Proactive in asking questions, seeking clarification, and navigating ambiguity
• Strong oral and written presentation/communication skills
• Comfortable working across operational areas within the organization with key decision makers and leadership
• Able to work in ambiguity and present information in a way for others to understand

Nice to Have

• Master's degree preferred
• Experience working in the healthcare industry
• Knowledge of clinical operations and procedures

Benefits and Perks

• Comprehensive benefits package, including medical, dental, vision, life, and global travel health insurance
• Income protection benefits, including life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan with employer contribution and match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available and a comprehensive wellness program

• Be prepared to showcase your advanced Excel skills and experience with data analysis and reporting.
• Highlight your ability to work in a fast-paced environment and navigate ambiguity.
• Emphasize your strong oral and written presentation/communication skills and experience working with department leaders.
• Make sure to research the company and the role, and be prepared to ask questions during the interview process.
• Consider creating a portfolio that showcases your analytical skills and experience with business operations.
• Be prepared to discuss your experience with project management and implementation support.