Business Operations Coordinator (US Hours)
WFA Digital Insight
The demand for skilled operations coordinators in the digital age has surged, with a notable 25% increase in remote job postings in 2025. As companies adapt to global markets, professionals with expertise in Excel, Google Sheets, and CRM systems are in high demand. Jobs for Humanity, a fast-growing facilities management company, is seeking a Business Operations Coordinator to oversee vendor compliance, billing, and client communication. With the rise of remote work, candidates who can manage priorities independently and maintain organized records will thrive in this role. Before applying, consider highlighting your proficiency in Microsoft Office and Google Workspace, as well as your ability to work with diverse stakeholders.
Job Description
About the Role
The Business Operations Coordinator plays a vital role in ensuring the smooth functioning of Jobs for Humanity's operations. As a key member of the team, you will be responsible for managing vendor compliance, billing, and client communication. Your day-to-day tasks will involve collecting and tracking certificates of insurance, W-9 forms, and trade licenses, as well as monitoring insurance and license expiration dates. You will work closely with the accounting team to verify invoices and coordinate with clients to resolve any issues.In this role, you will have the opportunity to work with a diverse range of stakeholders, including vendors, subcontractors, and clients. Your excellent written and verbal communication skills will be essential in maintaining a high level of professionalism and responsiveness. As a remote worker, you will be expected to manage your priorities independently and maintain organized records.
Jobs for Humanity is a fast-growing U.S.-based facilities management company that manages repair and maintenance operations for national clients. The company works with a network of vendors across the U.S. and a remote operations team internationally.
What You Will Do
- Collect and track certificates of insurance, W-9 forms, trade licenses, and compliance documentation
- Monitor insurance and license expiration dates
- Assist with onboarding subcontractors and vendors
- Ensure vendors comply with client requirements and operating procedures
- Assist with invoice collection and submission
- Verify invoices against approved work orders and NTE amounts
- Coordinate with accounting regarding accounts receivable and payable
- Track missing documentation required for payment processing
- Maintain organized financial and operational records
- Serve as a professional point of contact for clients and vendors
- Follow up on service updates, scheduling, and customer concerns
- Escalate operational issues to management when necessary
- Support business development efforts by researching potential clients and maintaining prospect lists
- Assist with client outreach, follow-ups, and proposal preparation
- Help manage and update company social media accounts and online presence
- Create and schedule professional social media content and company updates
- Monitor engagement and assist with marketing and branding initiatives
What We Are Looking For
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills in English
- High attention to detail and follow-through
- Proficiency with Microsoft Office and Google Workspace
- Ability to work independently and manage priorities
- Professional communication skills with clients and subcontractors
- Experience with CRM or work order systems
- Ability to maintain confidentiality and handle sensitive information
- Strong analytical and problem-solving skills
- Bachelor's degree in Business Administration, Operations Management, or related field
Nice to Have
- Experience with email management and calendar organization
- Knowledge of social media marketing and branding principles
- Familiarity with facilities management or repair and maintenance operations
- Certification in operations management or a related field
- Experience working with remote teams and international stakeholders
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a fast-growing company in the facilities management industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work arrangement
- Access to cutting-edge technology and tools
- Comprehensive health and wellness program
- Paid time off and holidays
- Employee recognition and reward program
How to Stand Out
- Develop a strong proficiency in Microsoft Office and Google Workspace, particularly in Excel and Google Sheets.
- Highlight your experience with CRM or work order systems, and be prepared to provide specific examples of how you have used these tools in previous roles.
- Emphasize your ability to work independently and manage priorities, as well as your excellent written and verbal communication skills.
- Research Jobs for Humanity and the facilities management industry to demonstrate your knowledge and interest in the company and role.
- Be prepared to discuss your experience with vendor compliance, billing, and client communication, and provide specific examples of how you have handled these tasks in previous roles.
- Consider creating a portfolio or samples of your work to demonstrate your skills and experience, particularly in social media marketing and branding.
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