Business Operations Lead
WFA Digital Insight
The demand for skilled operations professionals in the healthcare tech space has surged, with over 40% of companies reporting difficulty in finding the right talent. As the mental health industry continues to grow, companies like Headway are at the forefront of innovation. With $325M+ in funding, Headway is poised for significant expansion, making this Business Operations Lead role a critical component of their growth strategy. Candidates with experience in operational roles, preferably in high-growth companies, will be well-suited for this position, which requires strong problem-solving skills and the ability to scale workflows.
Job Description
About the Role
The Business Operations Lead at Headway is a pivotal role that will drive complex, cross-functional initiatives to advance pod-level objectives. This position requires a unique blend of analytical rigor, operational design expertise, and the ability to coordinate across teams. As a leader in the operations team, you will have the opportunity to make a material impact on the trajectory of Headway and define a function core to the livelihood of the business.The operations team at Headway is responsible for enabling efficiency, growth, and quality across the organization. As a Business Operations Lead, you will work closely with various stakeholders to identify opportunities, address dependencies, and ensure alignment across teams. Your expertise will be crucial in turning ambiguous problems into structured analyses, scalable processes, and clear recommendations.
What You Will Do
- Drive complex, cross-functional initiatives that advance pod-level objectives
- Identify opportunities, address dependencies, and ensure alignment across stakeholders
- Build and operate scalable workflows and processes to improve efficiency, reliability, and throughput
- Leverage data tools to extract insights, validate assumptions, and inform decisions
- Synthesize findings into clear recommendations that guide pod and organizational priorities
- Plan, execute, and deliver initiatives end-to-end, setting clear objectives, timelines, and success metrics
- Drive accountability across functions without formal authority
- Collaborate with cross-functional teams to design and implement new processes
- Develop and maintain dashboards to track key performance indicators
- Conduct root-cause analyses to identify areas for improvement
What We Are Looking For
- 5+ years of experience in operational roles at high-growth companies, with a background in consulting, finance, or business operations preferred
- Strong problem-solving skills and the ability to work through ambiguity
- Proficiency in AI & data tools, such as Looker, Excel, SQL, and dashboards
- Experience designing systems with scale in mind, anticipating bottlenecks, and iterating based on feedback
- Ability to coordinate resources and drive initiatives forward
- Strong analytical and communication skills
- Experience working in a fast-paced, dynamic environment
- Strong understanding of business operations and process improvement
- Ability to work independently and as part of a team
Nice to Have
- Experience in the healthcare tech industry
- Knowledge of mental health care systems and operations
- Experience with workflow automation tools
- Certification in business operations or a related field
- Experience working with remote teams
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- Flexible PTO policy and remote work options
- Access to mental health resources and support
- Professional development opportunities and training
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
- Opportunities for career growth and advancement
- Access to the latest tools and technologies
- A chance to work with a talented and dedicated team
- The opportunity to make a meaningful impact on the mental health care system
How to Stand Out
- Develop a strong understanding of business operations and process improvement to stand out in this role.
- Showcase your experience with data tools, such as Excel, Looker, or SQL, in your application.
- Highlight your ability to work independently and drive initiatives forward without formal authority.
- Prepare to provide specific examples of times when you had to scale workflows or improve efficiency in previous roles.
- Research Headway's mission and values to demonstrate your passion for the company's goals and your potential for growth within the organization.
- Be prepared to discuss your experience with cross-functional teams and how you handle ambiguity and complexity in the workplace.
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