Business Process Manager

## About the Role As a Business Process Manager at Emerging Travel Group, you will play a critical role in driving revenue growth and optimizing commercial processes. You will work closely with cross-functional teams, including Sales, Analytics, Finance, and Regional Directors, to design and implement structured frameworks that deliver measurable commercial impact. Your day-to-day activities will involve analyzing data, identifying areas for improvement, and implementing changes to drive revenue growth and improve profitability. The role is part of a dynamic team that values data-driven decision-making, scalability, and process governance. You will have the opportunity to work with a talented team of professionals who are passionate about driving growth and improvement. Your input and ideas will be valued, and you will be expected to contribute to the development of new processes and systems. Emerging Travel Group is committed to creating a supportive and inclusive work environment that fosters growth and development. The company offers flexible schedules, remote work options, and opportunities for professional development and training. ## What You Will Do - Design, implement, and manage override incentive programs to drive sales growth and ensure profitability - Continuously optimize and refine programs for competitiveness and cost-effectiveness - Develop structured governance for transparency, alignment, and performance tracking - Monitor, analyze, and adjust incentives to maximize ROI and revenue impact - Lead testing of different structures and scale successful models - Develop and implement partner-level payment management frameworks (segmentation, rules, controls) - Ensure accurate tracking of payment costs and fees - Identify and act on opportunities to optimize payment methods for better margin and revenue - Drive and monitor changes in payment terms in partnership with the commercial team - Improve processes to reduce manual work and errors - Collect and analyze feedback from partners to enhance payment solutions - Map and analyze end-to-end commercial processes, identifying gaps and bottlenecks - Design and implement improved operating models with clear roles, handovers, and service levels - Build documentation (playbooks, guidelines, checklists), including exception handling - Establish a single source of truth and governance for payouts and payments ## What We Are Looking For - 3-6 years of experience in project management, revenue growth, revenue operations, or business process optimization - Ability to build, implement, and refine structured revenue-focused mechanisms - Strong process design and execution skills; ability to manage multiple initiatives at scale - Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI - Solid understanding of pricing, incentives, and partner engagement - Strategic, results-driven mindset with high ownership - Excellent stakeholder management, negotiation, and communication skills - English proficiency at C1+ level or higher - Experience working in a fast-paced, dynamic environment - Strong analytical and problem-solving skills ## Nice to Have - Experience with data visualization tools (e.g., Tableau, Power BI) - Knowledge of payment management systems and processes - Experience working with cross-functional teams - Certification in project management or business process optimization - Experience with automation tools (e.g., Zapier, Automator) ## Benefits and Perks - Flexible schedules and opportunity to work remotely - Ambitious and supportive team who love what they do, appreciate each other, and grow together - Internal programs for adaptation and training, development of soft skills, and leadership abilities - Partial compensation for participating in external training and conferences - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world - Corporate prices on hotels and travel services - MyTime Day Off - an extra non-working day without loss of compensation - Access to cutting-edge tools and technologies - Opportunities for professional growth and development - Recognition and reward for outstanding performance

• To stand out in this role, focus on developing a strong understanding of business process optimization and revenue growth strategies.
• Make sure to highlight your experience with Excel and Google Sheets, as well as any other relevant tools or software.
• Emphasize your ability to work in a fast-paced, dynamic environment and your experience with cross-functional teams.
• Be prepared to provide specific examples of times when you have successfully implemented process improvements or driven revenue growth.
• Consider creating a portfolio or case studies that demonstrate your skills and experience in business process management.
• When negotiating salary, be sure to research the market rate for similar roles and be prepared to make a strong case for your worth.
• Don't be afraid to ask questions during the interview process - it's a great opportunity to learn more about the company and the role.