Business Systems Analyst 2

TwilioTwilio·Remote(Remote - India)
Operations
SalesforceExcel

WFA Digital Insight

As the demand for skilled Business Systems Analysts continues to rise, Twilio's remote opportunity in India stands out. With a strong focus on Salesforce and Excel, this role requires high-demand skills in a rapidly evolving digital landscape. Candidates should be prepared to bring their expertise to a global team, navigating complex systems and driving process integrity.

Job Description

About the Role

Twilio is seeking a Business Systems Analyst 2 to provide operational and technical Salesforce support to North America and Latin America Sales organizations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability.

Responsibilities

  • Manage Salesforce user setup, roles, profiles, permissions, and security settings.
  • Oversee Salesforce case management, ensuring SLAs and response times are met.
  • Maintain page layouts, workflows, validation rules, and approval processes.
  • Serve as the escalation point for advanced Salesforce user requests.
  • Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
  • Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).
  • Support OLM processes including orders, renewals, cancellations, and billing triggers.

How to Stand Out

  • Ensure your resume highlights experience with Salesforce and Excel, particularly in a business analysis context.
  • Prepare examples of how you've optimized Salesforce instances for efficiency and data integrity.
  • Familiarize yourself with Twilio's products and services to understand how your role contributes to the company's mission.
  • Develop a portfolio showcasing your ability to troubleshoot complex Salesforce issues and implement effective solutions.
  • Be prepared to discuss your experience with data synchronization and ERP/Billings systems in a Salesforce environment.

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