Business Systems Analyst Consultant

About the Role

Day-to-day, you will work closely with various stakeholders to identify, evaluate, and configure systems that support business objectives. Your expertise in monitoring client experiences and feedback on the use of business applications will be invaluable in enhancing system productivity. As a senior-level consultant, you will provide guidance to internal business groups on process improvement projects, aiming to enhance their business results.

What You Will Do

• Analyze business needs and develop solutions that integrate technology and process improvements.
• Participate in the planning and implementation of cross-functional applications.
• Identify, evaluate, and configure systems that are cost-effective and meet business requirements.
• Monitor client experiences and feedback on business applications to enhance system productivity.
• Provide senior-level consulting services to internal business groups on process improvement projects.
• Define and document client requirements, revising existing system logic as necessary.
• Collaborate with IT and business stakeholders to ensure alignment and effective implementation of solutions.
• Develop and maintain comprehensive documentation of systems and processes.
• Stay abreast of industry trends and emerging technologies to recommend innovations that can benefit PNC.

What We Are Looking For

• A university/college degree, preferably in a related field such as Business Administration, Information Technology, or Computer Science.
• At least 3+ years of relevant experience in a business analyst or similar role, with a focus on process improvement and system implementation.
• Strong knowledge of business process modeling, IT project management, and technical writing.
• Experience with application development, business management, customer solutions, and software solutions.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a remote setting.
• Certification in business analysis (e.g., CBAP) is preferred but not required.

Nice to Have

• Experience with UX design and group problem-solving methodologies.
• Knowledge of release management and workflow analysis.
• Familiarity with agile project management methodologies.
• Certification in IT service management or a related field.

Benefits and Perks

• Competitive salary within the range of $75,000 to
  25,000 per year, depending on experience and location.
• Incentive eligible with payment based on company, business, and/or individual performance.
• Comprehensive benefits package, including medical/prescription drug coverage, dental and vision options, and life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match and pension plan.
• Stock purchase plan.
• Flexible and remote work arrangements with the possibility of occasional in-office participation.

• Tailor your resume: Ensure your resume highlights your experience in business process improvement, system implementation, and IT project management.
• Prepare for case studies: Be ready to discuss examples of process improvements you've led or been a part of, focusing on challenges, solutions, and outcomes.
• Demonstrate digital skills: Show proficiency in tools related to business analysis, process modeling, and system implementation.
• Research PNC's culture: Understand PNC's values and be prepared to discuss how your skills and experience align with the company's mission and values.
• Practice your communication skills: Since this role involves consulting with various stakeholders, prepare to articulate complex technical information in a clear, concise manner.
• Be ready to discuss remote work experience: Highlight any experience you have with remote work, including how you stay productive and manage communication with distributed teams.
• Prepare questions: Come up with thoughtful questions about the role, the team, and the company culture to demonstrate your interest and engagement.