Call Answering VA

RippedBoxStation·Remote(Manila, Manila, National Capital Region, Philippines)
Other
Excel

WFA Digital Insight

The demand for skilled virtual assistants in the healthcare sector has seen significant growth, with a notable 27% increase in 2025. As the remote job market continues to evolve, companies like RippedBoxStation are seeking proficient call answering VAs who can provide top-notch customer service and maintain accurate records. With the rise of digital health services, having a medical background or experience in customer support can be a major advantage. Before applying, candidates should be aware of the importance of maintaining confidentiality and handling emergency situations effectively.

Job Description

About the Role

As a Call Answering VA at RippedBoxStation, you will be the first point of contact for patients and clients, providing them with general information and support. Your day-to-day activities will include answering incoming calls, responding to WhatsApp inquiries, and managing appointments using Google Calendar. You will be part of a dynamic team that values excellent communication and customer service skills.

The role of a Call Answering VA is crucial in ensuring that patients and clients receive prompt and professional assistance. Your ability to multitask, work independently, and maintain accurate records will be essential in this position. You will be working in a remote setting, so it is vital that you have a stable internet connection and a quiet working environment.

RippedBoxStation is committed to providing high-quality services to its clients, and as a Call Answering VA, you will play a vital role in achieving this goal. You will be required to coordinate with the team regarding schedule updates and client concerns, ensuring that all parties are informed and up-to-date.

What You Will Do

  • Answer incoming calls and WhatsApp inquiries in a professional and prompt manner
  • Schedule, confirm, and manage appointments using Google Calendar
  • Provide general information such as clinic/location details, office hours, and available appointment slots
  • Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation
  • Handle emergency-related concerns appropriately and escalate immediately when necessary
  • Maintain accurate appointment records and call notes
  • Send reminders and follow-ups to patients/clients when needed
  • Ensure a polite, calm, and patient approach during all interactions
  • Coordinate with the team regarding schedule updates and client concerns
  • Maintain confidentiality of patient/client information

What We Are Looking For

  • Fluent English speaking skills with clear pronunciation
  • Excellent communication and customer service skills
  • Patient, polite, and professional demeanor when handling callers
  • Expertise in Google Calendar management
  • Comfortable handling calls through WhatsApp
  • Strong attention to detail and organizational skills
  • Ability to multitask and work independently
  • Preferably with a medical background or experience in healthcare/customer support
  • Knowledge of handling urgent or emergency situations is an advantage
  • Stable internet connection and quiet working environment

Nice to Have

  • Experience as a Virtual Assistant, Receptionist, or Call Support
  • Familiarity with Excel and other Microsoft Office tools
  • Certification in customer service or a related field
  • Previous experience working in a remote setting

Benefits and Perks

  • Competitive compensation package
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities
  • Flexible working hours and remote work arrangement
  • Access to cutting-edge technology and tools
  • Collaborative and supportive team environment
  • BENEFITS package, including health insurance and paid time off
  • Recognition and rewards for outstanding performance
  • Continuous training and development programs
  • A fun and inclusive company culture

How to Stand Out

  • Ensure you have a stable internet connection and a quiet working environment before applying for this role.
  • Familiarize yourself with Google Calendar and Excel to increase your chances of success in this position.
  • Practice your communication and customer service skills to provide excellent support to patients and clients.
  • Highlight your experience in handling urgent or emergency situations in your application, if applicable.
  • Be prepared to provide examples of your multitasking and organizational skills during the interview process.
  • Research RippedBoxStation and its services to demonstrate your interest and knowledge of the company.
  • Use the tag #ROjox and include the word BENEFITS in your application to show that you have read the job post completely.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.