Care Advisor - Remote

About the Role

The Care Advisor role is part of CareLinx's Payer Operations line of business, which connects families with non-medical, in-home caregivers. As a Care Advisor, you will work closely with members to understand their needs and preferences, searching for viable caregiver candidates and setting up interviews. You will also provide support during the hiring process and ensure that members are satisfied with their caregivers.

You will be working in a fast-paced, technology-forward environment, thriving in a remote setting, and collaborating with other team members to achieve common goals. Your exceptional communication skills, both verbal and written, will be essential in building strong relationships with members, caregivers, and other stakeholders.

What You Will Do

• Guide members through the caregiver search journey, providing support and guidance throughout the process
• Search for viable caregiver candidates, setting up interviews and assisting with the hiring process
• Maintain relationships with caregivers, ensuring that members have a positive experience
• Provide ongoing support to members, addressing any concerns or issues that may arise
• Document accurate and complete notes of all family and caregiver interactions in CareLinx's EHR system
• Collaborate with other team members to achieve common goals and ensure seamless communication
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Work closely with members to understand their needs and preferences, tailoring your support to meet their individual requirements
• Stay up-to-date with CareLinx's health plan partners, providing knowledgeable support and guidance to members
• Meet performance goals set forth by CareLinx, continually striving to improve your skills and knowledge

What We Are Looking For

• High school diploma or equivalent, required
• Some college-level coursework, preferred
• At least one year of experience in a productivity-based customer service role, or call center environment, or a minimum of two years of experience in a customer service environment
• Previous healthcare experience, preferred
• Excellent verbal and written communication skills
• Superior organization and multitasking capabilities
• Goal-driven, problem-solving skills
• Ability to work in a distraction-free remote work environment
• Professional, confident, outgoing demeanor
• Experience working with Microsoft Office Suite
• Ability to maintain strict confidentiality and exercise good judgment

Nice to Have

• Experience working with EHR systems
• Familiarity with healthcare technology platforms
• Knowledge of health plan partners and their requirements
• Certification in customer service or a related field

Benefits and Perks

• Competitive salary
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Remote work stipend
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Access to cutting-edge healthcare technology platforms

• Develop your active listening skills to provide empathetic support to members and caregivers.
• Familiarize yourself with EHR systems and healthcare technology platforms to stay ahead of the competition.
• Highlight your experience in customer service, particularly in a healthcare setting, to demonstrate your value as a Care Advisor.
• Be prepared to provide specific examples of times when you had to problem-solve and think critically in a fast-paced environment.
• Show enthusiasm for the role and the company, and be prepared to ask informed questions during the interview process.
• Consider obtaining certification in customer service or a related field to demonstrate your commitment to the profession.
• Research Sharecare's values and mission to understand the company culture and how you can contribute to it.