Care Coordinator

About the Role

In this role, you will be part of a team that values diversity, equity, and inclusion. SonderMind's commitment to making mental health care accessible means that you will be working in an environment that is both challenging and rewarding. Your ability to communicate effectively, think critically, and adapt to new technologies and workflows will be essential in delivering a strong client experience.

What You Will Do

• Manage intake, provider matching, and client account completion from initial outreach through appointment scheduling.
• Utilize a variety of technologies to ensure clients are connected with the appropriate therapist and maintain required support through their care journey.
• Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
• Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
• Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
• Interact with external partners and healthcare systems to ensure access to care.
• Manage inbound and outbound calls and other forms of communication, applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
• Utilize a consultative approach to assist with identifying the correct provider for care.
• Assist with other responsibilities and ad-hoc projects from time to time based on business needs.

What We Are Looking For

• Strong desire to assist clients and provide support to those seeking mental health care.
• Ability to work with people in vulnerable situations, such as those in crisis or going through difficult times.
• Strong communication skills, both written and verbal, with the ability to communicate professionally.
• Motivated and eager to learn, with the ability to adapt to new technologies, processes, and workflows.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced, dynamic environment.
• Goal-oriented with a strong drive to achieve results.
• Team-work oriented, always willing and ready to help assist other team members.
• Eagerness to engage with internal team members and other departments professionally.
• Openness to feedback and a commitment to personal and professional development.

Nice to Have

• Experience in care coordination or a related field.
• Recent college graduates or those seeking a meaningful career change in a high-growth organization.
• Proficiency in Excel and other software applications relevant to care management.
• Knowledge of mental health services and the healthcare system.

Benefits and Perks

• Opportunity to work with a high-growth organization making a significant impact in mental health care.
• Collaborative and dynamic work environment.
• Professional development opportunities to enhance your skills and career growth.
• Competitive benefits package, including health insurance and paid time off.
• Remote work stipend to support your home office setup.
• Access to mental health resources and support for your own wellness.

• Develop your Excel skills to efficiently manage client data and care journeys.
• Highlight your ability to work in fast-paced environments and adapt to new technologies and workflows.
• Showcase examples of empathetic client interactions and problem-solving in your previous roles.
• Prepare to discuss your understanding of care management software and mental health services.
• Be ready to demonstrate your critical thinking skills through scenario-based questions.
• Research SonderMind's mission and values to show your alignment with the company's goals.
• Consider creating a portfolio that highlights your communication skills, both written and verbal.