Case Coordinator

About the Role

Sedgwick is a company that values work-life balance and offers a comprehensive benefits package to support the mental, physical, financial, and professional needs of its employees. With a stable and consistent work environment, you will have the opportunity to grow your career and develop new skills.

The Case Coordinator role is part of a larger team that is passionate about making a difference in the lives of people around the world. By joining Sedgwick, you will become part of a community that is dedicated to caring for its customers and employees.

What You Will Do

• Manage a caseload of workers' compensation claims under supervision and in collaboration with the Clinical Case Management Team
• Collect and document data for workers' compensation claims while adhering to Case Coordinator Workflow and company guidelines
• Process and facilitate necessary treatment services in accordance with company policy and procedure
• Verify return to work and remain at work status through routine communication with claim parties and documentation in the claim management system
• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy
• Maintain knowledge of Bureau of Workers' Compensation rules and laws, workers' compensation process, and Sedgwick policies and procedures
• Collaborate with the Clinical Case Management Team to ensure effective case management
• Provide excellent customer service to internal and external stakeholders
• Develop and maintain a thorough understanding of Sedgwick's policies and procedures
• Participate in training and development opportunities to enhance skills and knowledge

What We Are Looking For

• High school diploma or GED required
• One year of case management experience or equivalent combination of education and experience required
• Knowledge of Bureau of Workers' Compensation rules and laws
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Highly organized with excellent time management skills
• Excellent customer service skills
• Ability to work independently and in a team environment
• Ability to manage multiple and changing priorities
• Decision-making and problem-solving skills

Nice to Have

• Experience working in a remote or virtual setting
• Familiarity with workers' compensation claims management software
• Certification in case management or a related field
• Bilingual or multilingual skills

Benefits and Perks

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401K and retirement savings plan
• Paid time off and holiday pay
• Remote work stipend and equipment reimbursement
• Opportunities for career development and advancement
• Competitive salary and performance-based bonuses
• Recognition and reward programs for outstanding performance
• Access to employee assistance programs and mental health resources

• Make sure to highlight your customer service skills and experience in your application, as these are essential for success in this role.
• Familiarize yourself with Sedgwick's policies and procedures to demonstrate your knowledge and enthusiasm for the company.
• Be prepared to provide specific examples of your experience with case management software and workers' compensation claims.
• Show your ability to work independently and as part of a team, and highlight your excellent communication and problem-solving skills.
• Consider creating a portfolio or examples of your work to showcase your skills and experience in case management.
• Research the company culture and values to understand Sedgwick's commitment to work-life balance and employee development.
• Prepare to ask informed questions during the interview process, such as what a typical day looks like in this role or what opportunities are available for growth and advancement.